XR-640 Scan Motor 0010 0010 (left side)

[davinciimports]

Each time we try to setup media in the printer it beeps when the printheads reach the left side and the screen shows this message and to turn off the printer.
Is this a common error that is a simple replacement part?

The printhead is currently over the caping station and the printer does perform normal cleaning cycles on its own still.

 

[Roland Certified Tech]

It is an XR. How old is it? Have you ever had the scan motor replaced? It may be time for the scan moto. Also you need to make sure that both heads travel freely individually with the power off.
could be either pulley as well, but doubtful but they do go bad.

 

[davinciimports]

This XR-640 is from 2013.
We are the original owners, and we have not changed a motor yet.
The heads do travel smoothly and easily by hand back to the capping station, but I have not pushed it to the left manually yet.

edit: I turned off the printer and used the metal pipe tool to lower the capping station, and the printhead carriage moves easily in both directions by hand.

Does this look like the part to try?
Part #6700049030

 

[Roland Certified Tech]

This XR-640 is from 2013.
We are the original owners, and we have not changed a motor yet.
The heads do travel smoothly and easily by hand back to the capping station, but I have not pushed it to the left manually yet.

Does this look like the part to try?
Part #6700049030

Yes that is the correct part #.
First, make sure that both heads are moving freely individually with the power off to rule out linear bearings.
13 year old printer…the motor hours can be checked in service mode.
they are rated for 1500 hours and usually fail around 2400.

 

[davinciimports]

My printheads A/B are in the same carriage or housing and move together as 1 unit. It does seem to move freely.
I have not checked the printer menu for the hours used.

Would that be: Service Menu►Motor Menu►Aging ?

 

[damonCA21]

My printheads A/B are in the same carriage or housing and move together as 1 unit. It does seem to move freely.
I have not checked the printer menu for the hours used.

Would that be: Service Menu►Motor Menu►Aging ?

Checking the hours isn't really necessary. The motor can fail at any time regardless of use, but after 13 years you would expect it to need replacing soon

 

[Solventinkjet]

Just to add, that error specifically means that what the CPU expected for motor movement didn't match what the encoder sensor signal sent back. So basically, the CPU says move 10 clicks and the sensor only reads 5 in the time allotted so it errors out. That can be due to drag or motor issues as mentioned above. It might also be a bad encoder strip or sensor. Since it's happening in the same position every time, there may be grease, ink splatter, or damage to the strip in that position. Try cleaning it.

At the end of the day, 13 years is old for a motor. It might be as simple as that.

 

[Roland Certified Tech]

I’m talking about separating the cutter carriage from the printer carriage and making sure that they individually move freely.
check scan motor hours in the service menu under history

 

[AB Rolan]

do a limit initialization first.

 

[davinciimports]

Thanks Roland Certified Tech for the recommendation of changing the scan motor.
I ordered a motor and used phone support from Jim Hancock and now the XR-640 is working great.

Thanks everyone.