I have a HP Z6100, and all of a sudden it wouldn't load paper, then it won't let me replace the maintenance cartridge. My tech told me pull out all the consumables, inks, print heads, maintenance cartridge/ media. Then turn machine off, Then clean encoder strip thoroughly, then re-install all consumables when prompted.
I've done it all, when done cleaning, it lets me replace the inks, but then it says to replace maintenance cartridge, but when I re-install the cartridge, it just asks me to install the cartridge, and I can't exit out of the menu. It's a vicious cycle.
Of course we're swamped, and my tech is on vacation.
Any ideas?!!???
I've done it all, when done cleaning, it lets me replace the inks, but then it says to replace maintenance cartridge, but when I re-install the cartridge, it just asks me to install the cartridge, and I can't exit out of the menu. It's a vicious cycle.
Of course we're swamped, and my tech is on vacation.
Any ideas?!!???