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Its not stubborness (so please dont judge, you dont even know me!), its the fact that right now I am still able to use the printer and do not want to risk it being looked at and out of commission. LOL, your story of that tech that wouldnt do the job is added to my list of stories about d1!
The...
We replace the ink drain pad every 4-6 weeks. A friend of mine had the same problem, fortunately for him it was under warranty. While d1 was replacing that part they damaged another part (which they admitted) and fixed but caused his printer to be down longer then originally expected.
We bought a Summa DC5 through airmark, it never properly worked so they swapped it out with the Epson 80600 (after a year of back and forth and thousands of dollars paid into it), because our Epson was traded/swapped with the DC5 by airmark, we had no warranty as they bought it and I resumed...
I have been told by 3 different people that D1 diagnoses by replacing parts till the problem is fixed at the clients expense. They start with the head then go from their. :( We bought a Summa DC5 through airmark, it never properly worked so they swapped it out with the Epson 80600, but because...
Anyone else experience an ink leaking issue with their SC80600? The ink is leaking from the back side, its been an on going issue - I am not keen on contacting D1 as I have heard awful things about their service. Hoping to find a source to purchase replacement parts from or an outside technician...
Hi
We have an Epson 80600 that is leaking ink - it is apparently a known issue, commonly experienced by epson owners. I am trying to locate parts or a repair technician outside of D1 as I have heard terrible things about their service. Any help would be appreciated.
Onyx claims they have no solution as its a Roland issue, However when I first purchased the GR640 we had the exact same problem that Onyx fixed. They have all new staff and no one can figure it out. Honestly tech support is just throwing their hands up... why would they care. :(
In urgent need of an onyx tech. My Roland gr640 is not working with Onyx 18.5 (Postershop) Need someone to troubleshoot - will pay cash or venmo if anyone can fix this!!
Did you ever get your machine fixed? I bought a new Summa DC5 6 months ago - It has been nothing but problems ever sense. Waste of 25k. I was sold a damaged printer and mislead by them at the tradeshow.
pls call me 909-418-1324, I am having an awful experience with my Summa Product and have been in touch w/ an attorney regarding damaged printers they sell.
I purchased a 28,000 printer/materials in June, since Date of arrival the printer has not worked. The Manufactuer is offering to replace it brand new, however they supplied me with contact information for other Summa Printer owners who advised me to run from this product as they all experienced...
Please contact me at 909-418-1324, I am gathering a list of complaints on Summas service and product as they sold me a 20k DAMAGED Printer + all materials totaling over 25K
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