Recent content by lenawillo

I'm going to try that this coming week! I appreciate it.

We are a smaller sign shop, and we have a Graphtec Cutting Pro FC5100-130, but for some reason, it seems to no longer be able to receive commands from our computers. I should mention that we are all on Windows 10, so is that possibly the problem? We have also tried it with a Windows 7 machine...

This is awesome. Thank you for the help! Appreciate the picture too, so I know exactly what to look for.

Thank you. What a lifesaver! More information from you than from the company!

Will do. Thank you for the help. Do you happen to have a part number for the flex cables? The boss wants a spare one of those too. Thanks again.

HP is telling me that this is not a part that will work for the Latex 115. They are also having a hard time directing me to who can help me to purchase this cable, even within HP. Just wondering if you have ever had this problem? Not sure who should offer better support/parts than the original...

I think it was your reply on another thread several years ago that brought me to the forum. I appreciate the help. Do you recommend a certain supplier or parts dealer for quality parts?

We have an HP Latex 115, and it is a great machine... But we have somewhat consistent errors with the trailing cable. Usually, we are able to "fix" it by some combination of jiggling the cables going to the carriage, turning it off and on, or completely unplugging it and re-plugging it in in...