Recent content by rogerb

This is strange. The tech from the supply company came to install the CG160 FXII today and we finished up with 2 computers to set up the system. One running Adobe Illustrator with Rasterlink and Finecut plug ins, and this is attached to the CJV30-160, and one running adobe illustrator with...

Hi Folks, I have a CJV30-160 printing all day every day, and I have been cutting small detailed stickers on it as well. We now have too much work to tie up the printer doing cutting so we have bought a CG160-FXII plotter to do the cutting, thus freeing the CJV30 to just print. My question is...

I had a similar sounding problem, turned out my vacuum pump had split hoses - fault of the vendor fitting a copy part - not Mimaki, I did a quick fix to join the broken hose and eventually got a new OEM pump with hoses from the vendor, now prints A1.

Finally the saga has come to a positive close. I and 2 staff traveled to Sydney on Thursday last week and did a full day with the geniuses at Mimaki. They handed me a pump, which I have now installed. They work-shopped all of the other issues we had. Most of them were due to the...

Well the saga continues, the Vendor called me today and told me that they had not yet sent the order for the pump to Mimaki as they had uploaded the part number into SAP but they had not managed to send the order. The rep was embarrassed to say the least, but honestly, after all of the unkept...

Hi Tekkie1, just tried to reply to your PM, but I need to do 3 more posts before I reach the minimum quota to permit PM's, so after this its 2 more! Thanks for the info in the PM and I am acting on advice. I will send a PM once I pass the posts threshold. You were right with one of the names...

The saga continues I was called to our "new" printing department yesterday because my colleague thought they were having a flash back, and to my horror the "other" hose on the vacuum pump had broken! More mess. So I called the vendor and Mimaki to find that the vendor had not ordered the part...

Hi Tekkie1, I have been thinking about getting legal advice. Its cost me a heap of time, both mine and fully paid staff. Mimaki has been great and are very helpful, but the vendor has not done their job from the start.

Latest Update, Mimaki have decided to bill the vendor for labor of the replacement of the pump as it is the vendors fault for installing a non genuine/incorrect part! That's a problem as I have no idea when the vendor will get here. PITA! We are now having other issues that I think originate...

Hi Neil and SightLine, Thanks for the info I will follow up with Mimaki to see if they know if it is a copy part. They have already said it does not look to be the correct one for the machine, but I did know it could be a non-OEM part! I am hoping the Mimaki tech will get here tomorrow or...

Ok, I have it sorted. Because the machine is still under warranty I was hesitant to get the tools to it in case I voided the warranty. A very good tech from Mimaki called me and gave the go ahead after he worked out I was screw driver friendly and a long way from the city. I undid the front pump...

It was installed late October so its about 3 months old. HOWEVER, it was on the show room floor at the vendors for a while. They guaranteed it was new and only printed a few yards/metres!

Hi Folks, We have a near new CJV30-160 that we are starting out with in our new printing department. We worked out that we have had to keep this machine turning over, which we have done using a standard image that we made sure we printed day and night and washed the heads and did the usual...