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Randy, thank you for your response. We have ruled out the material, the problem is consistent across various substrates. I have gone through the full spectrum of heater temperatures, up and down all of them. The result is the same. As for the fans, I think that might be a material-specific...

Thank you for your help Randy!

After reading numerous threads on the forums, it is no surprise I am having issues with the dealer. I doubt it would be difficult to identify them.

Hey guys, I was advised in the Newbies forum to repost this here. I am in need of some advice on our current situation. Be warned, it is a long and boring story, but we're kind of at the end of our rope and need some advice. I have been working at my current job for a little over a month. My...

The banding issue is less apparent in some colors. We have lost customers, and have comped orders due to the printer's output. Some of the prints come out okay, like I said -- it all depends on the colors. But even in the prints that are "okay" the banding is still there. A customer might not...

Yeah, it was a pretty crappy way for them to respond. It is kind of difficult for us too, though. We aren't sure we want to go that route or what our rights are when it comes to this.

Here are a couple of images of the banding. I feel like I've tried everything, but it doesn't hurt to suggest! Oh, please disregard the fingerprints -- I know what causes those. Ha! What do you guys think we should do about the dealer / Mutoh situation too?

Hey guys! I am in need of some advice on our current situation. Be warned, it is a long and boring story, but we're kind of at the end of our rope and need some advice. I have been working at my current job for a little over a month. My employers purchased a brand new Mutoh ValueJet 1614 last...

Another day, another noob. Hey guys, I'm Jimmy. I'm from Tampa, FL and recently started working in the sign industry again. I am a bit rusty, but I'm bouncing back. Working with a Mutoh Valuejet 1614 and a Vinyl Express Q160 currently. Been coming on here looking for help, and have found some...