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def took this as a learning experience I will and I mean NEVER deal with these dipsh*ts again.

I recently, purchased a Master 300xp From these guys, 1 Month later machine dies the digital panel burns out. I call customer support and they want to charge me to fix the issue "saying its user caused" Not only was I treated like a complete jackass on the phone buy there non american speaking...

Put it this way I was on the phone with them for hours trying to figure out this problem and I think I went through about 5 or 6 people before I actually spoke with someone who I could understand enough to comprehend what he was saying and he somewhat understood what I had to say. This is def...

good deal thanks for the help dustin have you hurd of anyone having a problem with the usb to serial connection?

I should have stuck with a roland or gerber like I was told but being new to the scene didn't want to sink 4 or 5 grand on a cutter so Ill make do with the junk until I get comfortable enough to jump up, Sucks being mislead on thinks is CoCut free or do you have to pay for it

I recently purchased a Vinyl cutter from Desay a Master 300XP. I have had nothing but problems trying to get this to run on my laptop. I bought there pile of crap USB to serial adaptor and have had no luck, But if I run serial to serial on my old desktop it runs fine.... Also they said you can...