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To further clarify: Mutoh VJ-1324/1324X with anything over firmware 3.02 cannot run 440ml cartridges. This is, in fact, because the cartridges are in the printer horizontally and 440s will not properly drain. Anyone with a Mutoh VJ-1324 or 1324X can use the 1000ml bag adapters. Broken chip...

Any firmware after 3.02 will not allow 440’s. 220’s and 1000ml only

Mutoh reports that there is a bad batch of subtanks out there that collapse and will not refill. This issue is for 1641/1682 SRPros only. However, it's possible that could be an issue with an older machine too. Normally, replacing the ink valve should be sufficient unless there is a kinked line...

Push on the valve actuator so it opens up and push cleaner through the adapter from the end that goes into the printer. It should come out of the needle that pierces the ink bag. Be sure to order some new plugs because you don’t know how long they have been in it and can leak if they are old

Not because of cross contamination. Nozzles missing means you need a head if they won’t recover from cleanings. Don’t clean with Little Charge or Inital Charge. Ifn fact 2 smalls works better than one long cleaning

https://drive.google.com/file/d/1vMbzXhMrLzv-k9ZphwmVnookYXB0-wiH/view?usp=sharing

Here ya go...https://drive.google.com/file/d/1vMbzXhMrLzv-k9ZphwmVnookYXB0-wiH/view?usp=sharing

Cut server requires a Google Drive link. https://drive.google.com/drive/folders/1-Wk9MPF8Kjf2cgTbUNpWl6QtAlbn9msr?usp=sharing

Try these

Mutoh no longer supports the Kona. It’s possible that the file is on the Mutoh Europe site, since that is where the Lona cutter was sourced from in the first place. Meanwhile, I’ll check the dealer FTP.

From the rear media sensor to the edge of the home side ( left from the back) media spool. The rear media sensor hole is an oval shaped hole between 2 pinch rolllers. You can see the hole from the back. I’m thinking close to 18”-24” is the minimum.

Are you sure the ink solenoids are opening? You could exercise them in diagnostics or hold them open and pull from under the cap with a syringe

Each head has its own fuse. F2 and F5

Usually, the problem is related to the T-fence (encoder strip). 1204s are particularly sensitive to t-fence dirt or splattering. But if it’s happening in random locations on the platen it could actually be a bad CR motor. Depending on how often it happens, an endurance test of the motor might...

Mutohs public FTP

Resetting Lifetime All will screw up all kinds of things Never do that. Only the function that needs resetting. That is why I guide users through it

PM sent

I’ll still run your rdi file past Mutoh on Monday and PM you with what they say. I’m just saying that to officially help you with warranty issues, you’d need to switch.

To help you officially, you’d have to ask Mutoh to change your dealer. As long as you buy supplies from us, we can assist.

Is it still in warranty?