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Customer wants this font, and i have a few similar, but i know he's picky... just cannot seem to find it in my list (even though i'm sure it's there, i went thru them all!)
thanks in advance
I agree with the others, ask for a copy of their branding guidelines.
if they disagree, take it off, do it in black for them! customer gets what they want, even when they are wrong.
put it on your invoice that 'white was suggested, but done it black per customer request'
and then if they want...
i tell the customer i cannot use that artwork that someone else created. we can redraw it differently, or they can pay that other company for the artwork, show me the receipt and written consent from the other shop for use, then we can use it. (but what other shop will approve someone else to...
Any thoughts on this? customer isn't too happy with previous sign/vinyl company, but is pretty sure they won't send over the files either, so he just asked me to recreate it.
thanks in advance folks!
LOVE IT!! when people think that's worth salvaging!!
i had a customer (well, NON customer) hang up on my when i told him NEW acrylic panels would be cheaper than re-using his old ones. by the time we send out a crew to remove them, spend HOURS removing the 15yr old lettering & adhesive, then go...
I hear you man!! we all get it!!! you said it perfectly "he thinks he's your only customer!"
or better yet, when we tell customers "i'll call you this afternoon when its done" and the phone rings at 11:30am "are you done with my truck lettering yet?"
i always respond "did i call you already? i...
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