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That was my first thought too but when I looked into it, it's actually specific to how Onyx processes the files and converts it to print data. I don't know of any head that has a native resolution of 360 either. Usually when you see resolutions in multiples of 360, the head's native resolution...

The first number is what they call the, "Process Resolution." It has to do with the conversion of the print file data from contone (the digital data being processed) to halftone (the data the printer prints). Lower process resolution RIPs faster but will produce a lower quality print. Higher...

Are you printing overnight? If so, it's probably the computer going to sleep and the printer stops receiving data.

I don't know if it's a RIP thing or a printer thing but I've definitely seen a Mutoh skip the white space.

Do Mutoh smart cards next!

Hey at least you give a cable! A lot of manufacturers don't on their $20k machines!

15 years ago I started working for Signage Specialist in Denver. Back then there was Fellers, Grimco, Denco, MidWest, Montroy, Milano and a few others I'm sure I'm leaving out serving the area. Now it's basically Grimco and us although Milano does sell substrate but no machine sales or service...

That's true. I've never looked into the numbers for monetization and whether it would be worth it. If you have the time and motivation, could be a nice project. I'm no lawyer or anything but, as long as it's just you showing how you fix your machine and not displaying the manual contents on the...

The only legal action Mimaki can take is protecting their tech manuals. So if you want to make a video of you fixing your printer, go right ahead, but if you give out manuals in public, they could hit you with a cease and desist. But I'm sure you've found that finding them isn't that hard...

Needing to charge extra for unforeseen costs etc. is fine as long as the customer is informed first. When I get my tires changed, they show me the full cost upfront and I approve it. If there's a charge that wasn't discussed ahead of time on the final bill, I absolutely would contest it.

Usually in these situations I do an air purge first. Tends to fix ink flow issues.

It's illegal here too. All card transactions have to have an explicit approval from the card holder to charge the card. While I agree that this is probably due to the policy changing and the web team not being on the same page, they should probably refund the charge and not charge anyone else...

Pretty much everyone is subscription only now. I believe the only mainstream RIP that has a perpetual license available is Caldera. I've heard Flexi will sell you one if you ask directly instead of ordering on the site but I can't guarantee it.

A lot of our customers in Denver tell us that "Grimco doesn't stock anything"

The presets are just combinations of various settings in that same dialog box. So each one will have different transparency resolutions, image compression and down sampling, input color profile settings etc. The standard and compatibility settings have more to do with who's opening and using the...

Makes sense. Maybe Smoke_Jaguar is around to give some insight. He works on these much more than I do.

1. I hate them too. I have no answer. 2. Flashlight and pliers is about all I've figured out. 3. When the screen shows "Set Tool Start" hit enter and the machine is supposed to drop the pressure so that when you take the cap off, the most ink that comes out should be a drip or two. Don't hit...

It's most likely the head if the encoder didn't do the trick. That's some pretty bad overspray.

Damaged or dirty encoder strips can cause a stair step effect that sort of skews your image and also overspray. A bad cap top will cause nozzles to drop out and cause banding but it can also cause nozzles to partially clog which will also cause overspray. The cap top should be replaced once a...

Thanks for updating us. I was thinking an encoder issue but this makes sense.