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Hello Geneva, Thanks for responding. I actually reached out to them, and they suggested a few things to try, which I already did. They are now instructing me to contact my reseller.

Hello balstestrat, I tried printing an .AI file with two single labels and it printed perfectly. Still, I printed 8 rows of labels using a JPEG file, which printed perfectly until the last two rows, where you could see some imperfections, so I still can't pinpoint the issue. I tried uninstalling...

Hey Peter, Thanks for responding. The printer was purchased new and we have only been printing since late June of this year. I tried using a vector file that printed without issues as recommended by @balstestrat. However, this is not an option because clients will always send JPEGs.

Ok, will give it a try. Thanks man.

Oh, wow. I was trying to print a JPEG exported from Adobe Illustrator. Do you have any suggestions how I can fix the issue?

Hey Balstestrat, thanks for responding. Yes, I actually use the SAI Flexi print and cut. I also tried using only the production manager which actually went further in the print job without error but the problem came eventually.

Hello everyone, I'm excited to join this community! My name is Jason, and I run Swizz Digital, a business focused on personalized items, graphic design and printing services. What brought me here is an issue I am having with a new HP Latex 115 purchased in June of this year. The printer is...

Hello everyone, I'm excited to join this community! My name is Jason, and I run Swizz Digital, a business focused on personalized items, graphic design and printing services. What brought me here is an issue I am having with a new HP Latex 115 purchased in June of this year. The printer is...

Hello everyone, I'm excited to join this community! My name is Jason, and I run Swizz Digital, a business focused on personalized items, graphic design, web development, and printing services. What brought me here is an issue I am having with a new HP Latex 115 purchased in June of this year...