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Foil wrinkles or unprinted marks are typically from foil thats not tracking straight or has been printed for many feet on 1 side of the foil. When the tension is different on the top of the foil vs the bottom it can get a twist that causes the wrinkles or chicken scratchs on the foil. Do you...

Gerber offers onsite service but for some problems, its best to ship them to Gerber in CT. For service contact them at 800-828-5406. If you're interested in training Gerber offers onsite and virtual training. Send me a PM and I can get you in contact with the Gerber trainer.

You could export the text out of Omega as an Ai or EPS file to be used in other programs as shapes. But I think the next best option would be a font called Stuart Pro

What is spandex charging for silver medal II? The list price in the USA is $244 usd

If the keys work they can be upgrade to Omega 8.0. The upgrade cost is much less than buying omega 8 standard. So at list price in the USA it could save someone between $865 to $2,655.00usd. Will someone pay that? Probably not, realistically omega 5.0 or lower all hold the same value as the...

If you have a parallel key it should have a serial number on it and state what version it is. If its Graphix Advantage then the upgrade would be to Omega CP version 8 and that would include Composer and Artpath. Where are you located?

TJ_murphy If you have the Omega serial number you can upgrade to Omega 8.0 and run Artpath on windows 10 or 11. You will need the Gerber USB to serial adapter to communicate with the D200.

Check this document from Gerber. https://www.gerberscientific.net/gsp/eService/GetDocument/4301.ashx?Id=9WzhVS1iHpWCV7Ml4xOomA!!&filename=4301.PDF Majority of the time the foil lowering and then raising back up without printing is worn caddy. Try all of your caddys and see if they do the same...

Try cutting the test job built into the Envision. What happens with that? if that doesn't cut call into Gerber service at 800-828-5406 for a tech to call you back and help diagnose the problem.

If you need additional assistance with this feel free to contact me directly. Adam Foster Gerber

If the above doesn't work, check windows Device manager. go to Universal serial Bus controllers and look for "WinUSB Gerber Edge USB to Parallel Cable. Double click on it and go to Driver. Verify that it says Driver provider "Gerber Scientific Products" If not take a screen shot of what it does...

If you have an Eedge2 installed and working with the black cable in the photos, then you will need to install the Edge1 in Omega Plot. Once installed select the Edge1 before output and then hit print to device. You should get a communication error in GQmgr. Terminate the job. then right click on...

Gerber makes 2 HTV materials for the Gerber Edge https://www.gerbertechnology.com/pdf/Heat-Transfer-Plus.pdf https://www.gerbertechnology.com/pdf/Gerber-Heat-Transfer-Textile-Film.pdf

That would be correct. The timer is also reset if the main board is replaced.

The small wing bolt is not a replaceable part. You would need to purchase a new carriage P81868A CARRIAGE ASSY. On the plus side the new carriage has an improved design with a replaceable thumb screw.

On Omega 8 the queue folder that GQMgr gets its files from is it is typically located here C:\ProgramData\Gerber\Omega 8.0\Queue If you had an older version of Omega installed on that PC then upgrade to 8 it could be in that folder. For example if you had Omega 6.5 and upgraded to 8 the queue...

Will308decals Did you get this resolved? if not remove the plastic cover on the carriage. Then use a Qtip with 90% or higher IPA to clean the Vertical rails on the left and right side of the carriage. Once clean put 1 drop of 3 in 1 oil on a qtip and apply it to the vertical rails. DO NOT over...

A 2nd seat of Omega software will give you a full backup system and is easier.

Browner yes Gerber still makes and sells Fireball red. Edge FX version is P83440A and is instock. Not sure if ND Graphics has it in stock but they can get it very easily. Might take a day or 3 to ship from Gerber in CT

When was the last time you cleaned and oiled the vertical silver rails on the carriage? I would do that along with cleaning the sprokets and replacing the cut strip.