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I have a bunch of 10 oz mugs that I am trying to sublimate using a convection oven. I have done this numerous times in the past and the mugs come out perfect, but, I was given a box of mugs from a client who wants them sublimated, and out of 11 mugs, only 1 has turned out. I have attached the...

Hello, I am printing a banner on a canvas style vinyl banner material, and the printer leaves some 'drops' every now and then. Does anyone what causes these drops? The dryer is set to 50C and the print head is set to 45C. I am printing at 720 dpi as the image is not overly detailed. I am...

I must be missing something simple but can't quite figure it out. I have a roll that is 30" wide, confirmed by a tape measure, but when I install it in the Roland, the max size I have been able to achieve is 28.4". If I centre the media on the machine, and setup my rollers and guides, it...

Have done a calibration and alignment but although improved, still a bit off. What setting should I be looking at to adjust the horizontal separation? Thanks!

Thought I would give you all an update to my Roland Saga. After many attempts at resolving the issue and going over the machine with a fine tooth comb, I finally discovered the problem. When the 'Carriage Separation' issue occurred, the machine had ran over some vinyl that was folded. In doing...

Hello all, I recently experienced this error and was able to reset the printer based on the instructions in the manual for clearing this error. When I did a test print after, the magenta head produced a solid line across the test area. I cleaned the heads, reseated all the cables, checked for...