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Even though it is not meant to be necessary, it is always a possibility to make the cut files manually in the design document and use the PDF files in GoProduce to cut them afterwards. It may take a bit more time on certain documents, but it is a very safe and good way in many cases. For example...

I would also highly recommend the Kala Mistral 1650. If the laminate is wound with the liner on the outside of the roll you should opt for the single feeder version of it. Buy the lighting, the trimmer and you will be able to laminate STRAIGHT every time. (Given you are able to centre and align...

If you have a software license (not a dongle), try deactivating the license and reactivating it again. It will release some unwanted license related action causing all Onyx software to run in slow mode. (Remember to copy the license key!)

When using Summa F1612, you need to Setup Flexi with a Summa driver (SummaFlex or Summa GoProduce) so that it creates .oxf or .sgp files. You will not be able to run the flatbed cutter directly from Flexi. However, if you export .pdf files from Flexi, it is possible to set up a hotfolder to...

Remark: Wifi is not possible, but Ethernet is :) I have encountered one other machine having the same issue. But they were actually running Ethernet and using Caldera. Which RIP SW are you using?

Have you moved the laminator since it was installed? If so, make sure to calibrate the rollers as instructed. 1. make sure the laminate, print roll and empty cores on both take ups are precisely centered before doing anything. 2. Check after the next unwinding and handling steps that you are...

You can have the rollers refurbished by a roller supplier, for example those who supply rubber rollers to offset printing machines, like Böttcher. That means taking the entire shaft out of your laminator and sending it away in a proper crate. If you don't want to spend all that money on it you...

The EPSON Wide CMYK profile is for boosting colors in CMYK files only, it is not intended for general usage. Download any profile from the Dashboard and send it to your printer to any available slot. Afterwards you can retrieve that profile in your Onyx software. Contact your local Onyx/Epson...

Is your printed connected via Ethernet or USB cable to the Onyx RIP? From 70+ installs we have never seen these kinds of problems, after exchanging the heads, dampers, etc. However, there might be a explanatory reason behind your problems. If you consistently keep rubbing the head in the print...

We have seen these kinds of lines caused by 2 different reasons: -Static (static charge causes the head to fire in a random manner, and often only affects random selective nozzles) More likely to happen with polypropylene, but can also be the case with vinyls that have a production fault -Cable...

Try to enter the "Media Setup" menu and go to "Customize Settings". In the "Advanced Settings" -> "Heating & Drying" -> "Additional Dryer" section you can decide if the additional dryer should be turned on or off for that specific media. So please repeteat the procedure for all your other medias...

The IDF tool is not available to everyone. Simply print the charts and reduce the Ink Density Factor wheen needed. Many vinyls don’t hold more than 70 IDF if you want to avoid bleed problems and ink pooling. Increase IDF for more chromatic colors. I learned from my ICC profiling that some...

The IDF tool is not available to everyone. Simply print the charts and reduce the Ink Density Factor wheen needed. Many vinyls don’t hold more than 70 IDF if you want to avoid bleed problems and ink pooling. Increase IDF for more chromatic colors. I learned from my ICC profiling that some...

Sometimes the Thrive license manager gets «stuck» and the number if available Rip instances gets messed up. Check in license manager that you have selected the correct network license from the correct «server» (the PC owning the license). If there is a network license problem there might be a...

Sometimes the Thrive license manager gets «stuck» and the number if available Rip instances gets messed up. Check in license manager that you have selected the correct network license from the correct «server» (the PC owning the license). If there is a network license problem there might be a...

It is not possible to open a job in Onyx without using a quickset, if you open it from RipQueue. It will use the «Default» setting/QuickSet. Open a job from JobEditor and check if there is a «QuickSet» drop down menu in the Open dialogue box… And do check your default QuickSet…it might have a...

Flexi should (it can’t) have the option to «cut jobs automatically» in Production Manager: For a Summa cutter you can use barcodes and automate the job recognition process, but making the necessary cut files ends up being a manual process with SAi Flexi. This can be automated completely in...

Although the product is not the same, it still relates pretty well: My grandfather (born 1914) used to say… «the time it takes a customer to make a decision is about double the delivery time»!