Hi everyone,
I’m looking for some advice regarding media tracking issues on a 3.2m (10.5 ft) UV hybrid printer. We’ve had the machine for six months, and since day one, we haven’t been able to resolve a severe "banana" effect (bowing) on roll media.
The Issue: When printing full-width rolls (3.2m), the media bows significantly. This makes finishing on our flatbed cutter (iEcho) impossible because the print is curved, and the cut lines don't match up. We are seeing a deviation/skew of nearly 1 cm (0.4 inches) over a 3-meter (10 ft) run. Important: This issue does not occur with rigid media or narrower rolls (up to 1.5m / 60 inches) – those track perfectly.
Vendor/Service Response: Tech support claims that "this is normal for hybrids." They suggested adjusting the vacuum zones (which we tried extensively with no results). Their final "solution" was suggesting we buy a dedicated roll-to-roll printer, which is an incredibly unprofessional response given the investment we made in this hybrid.
The Context: It's a mid-range machine from what we thought was a reputable vendor. We want to resolve this because a working machine means full production for us and consistent ink sales for them. Right now, we are limited to narrow rolls or flatbed work only.
My Question: Has anyone experienced this level of bowing on UV hybrids? Is it possible to fix this tracking geometry, or is this actually a known design flaw in 3.2m hybrids?
The machine is a Flora X330H
Photos showing the scale of the problem are linked below: https://drive.google.com/open?id=1wANh2u_D7CRrtUeCGuKqklaCxu4U7WLh&usp=drive_fs
I’m looking for some advice regarding media tracking issues on a 3.2m (10.5 ft) UV hybrid printer. We’ve had the machine for six months, and since day one, we haven’t been able to resolve a severe "banana" effect (bowing) on roll media.
The Issue: When printing full-width rolls (3.2m), the media bows significantly. This makes finishing on our flatbed cutter (iEcho) impossible because the print is curved, and the cut lines don't match up. We are seeing a deviation/skew of nearly 1 cm (0.4 inches) over a 3-meter (10 ft) run. Important: This issue does not occur with rigid media or narrower rolls (up to 1.5m / 60 inches) – those track perfectly.
Vendor/Service Response: Tech support claims that "this is normal for hybrids." They suggested adjusting the vacuum zones (which we tried extensively with no results). Their final "solution" was suggesting we buy a dedicated roll-to-roll printer, which is an incredibly unprofessional response given the investment we made in this hybrid.
The Context: It's a mid-range machine from what we thought was a reputable vendor. We want to resolve this because a working machine means full production for us and consistent ink sales for them. Right now, we are limited to narrow rolls or flatbed work only.
My Question: Has anyone experienced this level of bowing on UV hybrids? Is it possible to fix this tracking geometry, or is this actually a known design flaw in 3.2m hybrids?
The machine is a Flora X330H
Photos showing the scale of the problem are linked below: https://drive.google.com/open?id=1wANh2u_D7CRrtUeCGuKqklaCxu4U7WLh&usp=drive_fs