Alternative to GSG for HP repairs?

[Lindquist]

I have been working with GSG for routine maintenance on my HP printers for the last 10+ years, but I have now been informed that after their acquisition Grimco will no longer offer this service.

I have 4 printers in operation right now: Scitex FB750 (x2), Latex 560, and Latex 800.

Does anyone know an alternative means to get routine maintenance done without calling HP?

HP's service has always been expensive (especially without a service contract). I haven't called them in years because they would charge me just to speak with someone to make an appointment.

I don't have the manpower or the time to do these repairs in-house. A lot of it is basic repairs on the flatbeds (encoder strips, print quality issues, timing belts, etc.) and then the "maintenance kits" for the Latex printers.

 

[Geneva Olson]

oh damn. GSG AND Grimco told me they are keeping their service guys. I know most of them by name! dammit

 

[Bobby H]

Our shop is kind of in the dark with the same situation. Supposedly people at Grimco are supposed to email us to tell us how to contact the appropriate techs to service the HP printers.

 

[Lindquist]

oh damn. GSG AND Grimco told me they are keeping their service guys. I know most of them by name! dammit

This is what I was told originally as well, but now I have been told they are keeping the technicians but not servicing HP printers anymore. They are servicing Roland and possibly some other brands.