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Alternative to GSG for HP repairs?

L

Lindquist

New Member
I have been working with GSG for routine maintenance on my HP printers for the last 10+ years, but I have now been informed that after their acquisition Grimco will no longer offer this service.

I have 4 printers in operation right now: Scitex FB750 (x2), Latex 560, and Latex 800.

Does anyone know an alternative means to get routine maintenance done without calling HP?

HP's service has always been expensive (especially without a service contract). I haven't called them in years because they would charge me just to speak with someone to make an appointment.

I don't have the manpower or the time to do these repairs in-house. A lot of it is basic repairs on the flatbeds (encoder strips, print quality issues, timing belts, etc.) and then the "maintenance kits" for the Latex printers.
 
B

Bobby H

Arial Sucks.
Our shop is kind of in the dark with the same situation. Supposedly people at Grimco are supposed to email us to tell us how to contact the appropriate techs to service the HP printers.
:rolleyes:
 
L

Lindquist

New Member
Geneva Olson said:
oh damn. GSG AND Grimco told me they are keeping their service guys. I know most of them by name! dammit
Click to expand...
This is what I was told originally as well, but now I have been told they are keeping the technicians but not servicing HP printers anymore. They are servicing Roland and possibly some other brands.
 
L

Lindquist

New Member
Just adding a bit of a conclusion on this discussion now that the GSG/Grimco merger is finalized.

The final word (for now) is that Grimco will continue servicing the HP printers I have because we have a history of working with GSG, but they are not accepting new business. So, that solves my problem for the moment.
 
bigsysluke13

bigsysluke13

New Member
Hi All,

Luke with Big Systems out of Milwaukee, WI.

We have in-house HP FB/Latex technicians and service WI, IL, MN, MI, IN, IA. If you are in the area and are looking for service, please let me know. If you are out of our territory, we supply OEM HP parts and overnight ship all orders.

Email: Luke@bigsys.com
Direct: 262-228-6316

Reach out anytime.
Thanks, Luke
 
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