Suggestions Before buying a plotter call for tech support

[westsign1]

I have a Graphtec 8600 and when doing a contour cut some times it need to be in the back holder setting and sometimes its the front blade holder called tech support 2 hours later they send a text to fill out some form, no phone and no help. Had them 5 plotters for 36 years and they were great they would wank you thru anything now the send a poor link job is done and gone, a SUMMA guy made an adjustment and would not take a dime

 

[Smoke_Jaguar]

I mean, asking tech support to wank you might be a premium service...

 

[netsol]

I mean, asking tech support to wank you might be a premium service...

i was wondering about that. the rest of us have been shortchanged

 

[White Haus]

I have a Graphtec 8600 and when doing a contour cut some times it need to be in the back holder setting and sometimes its the front blade holder called tech support 2 hours later they send a text to fill out some form, no phone and no help. Had them 5 plotters for 36 years and they were great they would wank you thru anything now the send a poor link job is done and gone, a SUMMA guy made an adjustment and would not take a dime

Sorry, what was the question?

 

[damonCA21]

I thought that was a normal part of being a service tech? Have I been doing it wrong all these years

 

[netsol]

I thought that was a normal part of being a service tech? Have I been doing it wrong all these years

i guess we have all been doing it wrong...