Brand new to onyx and getting print error

[SteveHem]

Hey, After running Versaworks and a single print/cut machine for 12 months ive acquired a dedicated cutter (FC9000) to speed up my work flow. After also having to upgrade my old computer ive downloaded Onyx Go and everything's gone well.

I realise theres alot to learn but i wanted to just run a simple print and make sure Onyx is talking to my VS540 printer. Everytime i hit print nothing happens and after afew minutes i just get a "Printing Error" in the lower section of Onyx?

I cant figure out whats wrong, im getting the green light for printer online.

Can anybody point me in the right direction?

Thanks

 

[balstestrat]

I wonder if you even have a working profile for it.

 

[Attila Nagy]

Network is the first you need to set properly.

 

[SteveHem]

During the install i added my printer, that’s all i’ve done haha. There is a green indicator up top though saying printers enabled

 

[Attila Nagy]

During the install i added my printer, that’s all i’ve done haha. There is a green indicator up top though saying printers enabled

none of these set or prove network communication.

 

[SteveHem]

Ah well that sounds like my problem. No idea how to setup network communication but i can search that up

 

[SteveHem]

I cant seem to get the IP address test to work. Im using the port9100 port name and my ip address which i found in command prompt but it just comes back with "No valid IP address found!

 

[Hype Visual]

Have you set the IP Up correctly on the printer? You should be able to ping it from cmd