Brand new to onyx and getting print error

[SteveHem]

Hey, After running Versaworks and a single print/cut machine for 12 months ive acquired a dedicated cutter (FC9000) to speed up my work flow. After also having to upgrade my old computer ive downloaded Onyx Go and everything's gone well.

I realise theres alot to learn but i wanted to just run a simple print and make sure Onyx is talking to my VS540 printer. Everytime i hit print nothing happens and after afew minutes i just get a "Printing Error" in the lower section of Onyx?

I cant figure out whats wrong, im getting the green light for printer online.

Can anybody point me in the right direction?

Thanks

 

[balstestrat]

I wonder if you even have a working profile for it.

 

[Attila Nagy]

Network is the first you need to set properly.

 

[SteveHem]

During the install i added my printer, that’s all i’ve done haha. There is a green indicator up top though saying printers enabled

 

[Attila Nagy]

During the install i added my printer, that’s all i’ve done haha. There is a green indicator up top though saying printers enabled

none of these set or prove network communication.

 

[SteveHem]

Ah well that sounds like my problem. No idea how to setup network communication but i can search that up

 

[SteveHem]

I cant seem to get the IP address test to work. Im using the port9100 port name and my ip address which i found in command prompt but it just comes back with "No valid IP address found!

 

[Hype Visual]

Have you set the IP Up correctly on the printer? You should be able to ping it from cmd

 

[SteveHem]

The printer has an ip address in it which worked on versaworks but it doesn’t work on this one. So i can change the up address within the printer itself?

 

[SteveHem]

I’ve done it! I had to change the computer ip address so it was slightly different from the printer and the rip softwares ip address.

 

[Hype Visual]

If it works on versworks then it should be ok, but you also should be able to ping the printers IP in command line and get a response if it is on and communicating

 

[dypinc]

In a printer environment you should have your router reserve IP addresses so is not hunting for your printer address, computer address or assigning addresses.

 

[FrankW]

There are more specific error messages in the console-window.