Canon Colorado M series + GraphiPlaza - Printer question

[Maxphobia]

Hey everyone, was talking with a rep about this printer and wondered if anyone had one that could give a brief review on it. Basically is it worth getting? How are the colors how has it held up? How long have you had it in service? At the moment we are using Epson solvent printers and debating on upgrading. Our printers are working fine atm but getting a service tech out has been costly. Any help or insight you all can provide would be extremely helpful.

Thanks everyone.

 

[balstestrat]

If you think Epson servicing is costly, you can probably purchase new Epson every 3 years with the Canon service contract price.
Also the downside of having just one machine when it goes down.

 

[Pauly]

Hey everyone, was talking with a rep about this printer and wondered if anyone had one that could give a brief review on it. Basically is it worth getting? How are the colors how has it held up? How long have you had it in service? At the moment we are using Epson solvent printers and debating on upgrading. Our printers are working fine atm but getting a service tech out has been costly. Any help or insight you all can provide would be extremely helpful.

Thanks everyone.

We have 2 Colorados. a 1650 and M5.

+1 if you think Epson service is expensive maybe the Colorado is not for you.
You don't buy a machine at the Colorado level and not get a service contract. It's like buying a car and not getting insurance.

These are fantastic machines. Ours run all day, every day. They're tanks IMO, just need to look after them.

 

[Maxphobia]

We have 2 Colorados. a 1650 and M5.

+1 if you think Epson service is expensive maybe the Colorado is not for you.
You don't buy a machine at the Colorado level and not get a service contract. It's like buying a car and not getting insurance.

These are fantastic machines. Ours run all day, every day. They're tanks IMO, just need to look after them.

Thanks for your input man. We have 3 epson surecolors, we don't mind service calls but when it A takes 4 weeks of talking with a rep to even get a service guy out to look at them or B cost 4500 for them to come by when you do manage to get one and C have to deal with having a printer down for that long without the company really seeming to care it gets you looking elsewhere.

 

[Maxphobia]

If you think Epson servicing is costly, you can probably purchase new Epson every 3 years with the Canon service contract price.
Also the downside of having just one machine when it goes down.

Can you tell me what the typical service contact costs? Right now we are paying almost 5g.

 

[Pauly]

Thanks for your input man. We have 3 epson surecolors, we don't mind service calls but when it A takes 4 weeks of talking with a rep to even get a service guy out to look at them or B cost 4500 for them to come by when you do manage to get one and C have to deal with having a printer down for that long without the company really seeming to care it gets you looking elsewhere.

I really cannot speak for Canon USA. But Canon Production Printing (Australia) we have a 24h response time and usually running with in 24 hours.
But here, people with a contracts have priority over someone without.

As for what it costs, ask your canon rep. they'll give you all the info.
you usually get 1 year free (warranty)
we always get the 5 year contract 1+4. pay it up front.

 

[MarkSnelling]

Can you tell me what the typical service contact costs? Right now we are paying almost 5g.

It depends on which program you go with:
Service only:
M3: $440/month for year 2 and $587/month for year 3
M5: $551/month for year 2 and $736/month for year 3

Procare
M3 with no print heads: $406/month for year 2 and $541/month for year 3
M5 with no print heads: $507/month for year 2 and $677/month for year 3
M3 with 1 print head/year: $703/month for year 2 and $838/month for year 3
M5 with 1 print head/year: $804/month for year 2 and $974/month for year 3

Keep in mind the new warranty is really solid at 2 years on parts and 1 year of labor. Of the dozen M series we sold, we have (knock on wood) yet to replace a print head in nearly 2 years. In fact, we've not had to do much service work at all on the M series printers. the new warranty really showed Canon's resolve to improve on things like the chiller and curing lamps which are very expensive and were in need of being replaced way too often on the 1650 series.

You really should consider buying through a dealer like me. I don't think there are any active dealers in Oklahoma, but any dealer can set you up to have the machine installed and serviced by Canon directly. The advantage here is you have someone who speaks fluent Canon. Even then there can be problems. But without someone who knows how to work the system it can be difficult to resolve issues. Most of the direct Canon techs are just break-fix guys. They don't know how to troubleshoot - they just throw parts at problems. My tech can troubleshoot problems and try to avoid costly repairs. Buying through a dealer is the exact same cost but one more layer of support.

A very good question for this forum is "does anyone have a Colorado near me and being serviced by Canon? If so, how is it going?"

If you've any interest in a quote, by all means let me know. I'm even happy to chew over your options on the phone even if you still want to go direct as I'd never want to see someone throw money out the window if the Colorado isn't a good investment. Feel free to call.