jdwilliams1
New Member
Not generally a big review person, but felt the need to share the short version of my nightmare. Bought an Epson 80600s, Summa S Series and a laminator from them a year and a half ago and still have not been able to cut a sticker I can sell. In fairness, my troubleshooting has been sporadic, give we are unable to dedicated countless hours to dialing in a machine that should not be struggling this much to match up cut lines and print via registration marks, but I digress.
Setup seemed to be a breeze, so much so, that I felt completely untrained once our installer, left our place(sure I can take ownership on this slightly) but I am beginning to think he could have stay 2 months and our cutter is just notcutting in the way it should be. I have spoke with Lexjet countless times, ran troubleshoot for them countless hours and none of the videos are getting me to a point where the cuts are occuring where they should. Of course it was the day before the installer arrived that I found out I needed wifi in the building and I was informed by them that my verzion business internet was not going to be enough, delaying the install a few weeks and then once they arrived it was then that I found out that there would be no training on setting up the laminator. I have done flatbed printing for 2 decades, but have never done roll to roll printing, cutting or laminating. I just felt if you are going to sell a machine and say you are going to offer a couple days of training then be sure you are able to train on all equipment.
We have now exhausted all videos of training that summa and lexjet have sent my way and kiss cuts are still off from the artwork. One person on signs101 said they dealt with this and they ended up tracing the issue tot he printer! I do not feel this is the case, but something is causing my cuts to be off. Lexjet has now gone over two weeks with no response and I am assuming because I told them they need to get a tech to our site at no cost and get the cutter dialed in or send me another one. They have apparently washed their hands of this. Not wanting to badmouth anyone but since they are not longer responding and not willing to solve this issue since afterall they already got their money, I need to find a reputable company that can help...and I will need to pursue matter with Lexjet in alternate ways.
Setup seemed to be a breeze, so much so, that I felt completely untrained once our installer, left our place(sure I can take ownership on this slightly) but I am beginning to think he could have stay 2 months and our cutter is just notcutting in the way it should be. I have spoke with Lexjet countless times, ran troubleshoot for them countless hours and none of the videos are getting me to a point where the cuts are occuring where they should. Of course it was the day before the installer arrived that I found out I needed wifi in the building and I was informed by them that my verzion business internet was not going to be enough, delaying the install a few weeks and then once they arrived it was then that I found out that there would be no training on setting up the laminator. I have done flatbed printing for 2 decades, but have never done roll to roll printing, cutting or laminating. I just felt if you are going to sell a machine and say you are going to offer a couple days of training then be sure you are able to train on all equipment.
We have now exhausted all videos of training that summa and lexjet have sent my way and kiss cuts are still off from the artwork. One person on signs101 said they dealt with this and they ended up tracing the issue tot he printer! I do not feel this is the case, but something is causing my cuts to be off. Lexjet has now gone over two weeks with no response and I am assuming because I told them they need to get a tech to our site at no cost and get the cutter dialed in or send me another one. They have apparently washed their hands of this. Not wanting to badmouth anyone but since they are not longer responding and not willing to solve this issue since afterall they already got their money, I need to find a reputable company that can help...and I will need to pursue matter with Lexjet in alternate ways.
