I was customer #4. I was almost one of the initial customers and always got good service. My rep was great and when I started the cowboy's uncle was running the show and frank was sewing the banners in his garage. That's all they did in the beginning, then they started to branch out, the uncle was gone and they changed their name a few times and became a really big todo. When frank was still running the show, he started giving in to all kindsa stuff and then sold it. The new owners is about the time, I left after I went through some of their shenanigans. Wasn't worth the hassles. They adopted a NO tolerance attitude and that just wasn't what the company stood for all those years...... so fugem.