Flexi not cutting the whole job

[Roto]

We print on a HP 365 and the cutting is done on a 64" HP Cutter.

When the cutter reads the barcode cutting starts as usual but is stops
about 200mm from the end of the job, we then have to then turn the job
around and have it read the barcode from the other end to be able to cut the last 200mm.

Has anybody experienced this and does anybody have any ideas on how to fix this?

We are running Flexi Build 4812

Thanks

 

[cornholio]

I have seen this happen, when the cutter was connected through Ethernet, but not with USB and not all Windows versions...