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Flexi Sign Keeps Crashing
- Thread starter 149motorsports
- Start date
weyandsign
New Member
149motorsports
New Member
I did not do any updates as I was working on it all day when this happened. Flexi 11
149motorsports
New Member
Thats the latest updates. So far the other features work in the program. Just the ones I came across and mentioned crash it.
weyandsign
New Member
Make sure you didn't run out of space on your hard drive? I would still try the msconfig -> diagnostic startup and see if that fixes it. You might have to try re-installing Flexi.
149motorsports
New Member
149motorsports
New Member
I have been working in it all day with jobs. Everything else seems to be good. Just cant open a new doc or File> Open files without it crashing.
It wouldn’t hurt to look in event viewer and see what logs show
look for flexi or SAI.
if nothing watch the clock, start the program or open your file right at 9pm for instance.
then go back and look for 9pm log entries
also, wouldn’t hurt to restart pc & open the program with a right click>run as administrator
i have seen Microsoft play lots of stupid games with our settings in windows update
look for flexi or SAI.
if nothing watch the clock, start the program or open your file right at 9pm for instance.
then go back and look for 9pm log entries
also, wouldn’t hurt to restart pc & open the program with a right click>run as administrator
i have seen Microsoft play lots of stupid games with our settings in windows update
Ive had the same issue with Flexi. Best thing to do is have them remote into your PC. I had them working on mine almost weekly. Each time Flexi techs blame it on something else then throw their hands up. Last time they told me that I had too many nodes for Flexi and it crashed, yet Corel, Adobe and Serif have no issue with them. This is a pain to the point, Im looking at other software.
Personally as someone who's built pcs since Win 95, I think Flexi has compatibility issue with certain graphics cards.
Personally as someone who's built pcs since Win 95, I think Flexi has compatibility issue with certain graphics cards.
chrisphilipps
New Member
Anytime Flexi becomes unstable like this it is normally best to clear preferences. We created the video at the below link to walk you thru clearing preferences in Flexi.
Just one warning, clearing preferences deletes the below information from Flexi and Production Manager and it will not be recoverable. Only do this as a last resort, especially if you have unfinished jobs in production manager that you need.
Jobs in Production Manager for all Devices.
Default job properties for the device drivers, it is best to take screen shots or write them down.
Device Drivers in Production Manager for all Devices (it keeps any profiles so you will not loose them).
Any customization to the Flexi Design Window.
Clear Preferences in SAi Flexi
Just one warning, clearing preferences deletes the below information from Flexi and Production Manager and it will not be recoverable. Only do this as a last resort, especially if you have unfinished jobs in production manager that you need.
Jobs in Production Manager for all Devices.
Default job properties for the device drivers, it is best to take screen shots or write them down.
Device Drivers in Production Manager for all Devices (it keeps any profiles so you will not loose them).
Any customization to the Flexi Design Window.
Clear Preferences in SAi Flexi
That didnt work for me including clearing preferences, and tech even removed and reinstalled multiple times. At 1 point, tech installed an older version for me till they figured it out on their end.
chrisphilipps
New Member
As computers and software have advanced, diagnosing and fixing these issues have become incredibly complicated. Without seeing what Flexi was doing on your system it is hard to say what the cause was. Based on what you have said it could be a bunch of things. Did the Flexi techs take your files and try it on their system? If they did and it worked on their systems with the same build of Flexi then there is either some corruption on the computer, a program installed interfering with Flexi, hardware issues with that system or even a mix of all three that is interfering with Flexi. Or there could just be a bug in Flexi and your workflow is just different enough that doesn't happen normally and they haven't seen it before. The first thing I do whenever there is any weird issues with Flexi is try to reproduce the issue as closely as possible on another system. If I can reproduce it then it is normally a bug and something that the programmers at SAi should be able to track down.
I have had customer's computers with damaged Windows install cause Flexi 64-bit to crash as it was opening, the Flexi design window didn't even fully load before it would crash and it would give a Microsoft Visual C++ Runtime Error. Both Production Manager 64-bit and 32-bit and the 32-bit version of Flexi on that same system worked fine. That customer had multiple computers all with the same version of Flexi and it was only this on one system. They eventually updated that computer due to its age and the issue went away.
chrisphilipps
New Member
That is what clearing preferences does.
149motorsports
New Member
They will not help me as im on flexi 11. This computer is 3 yrs old since built. It's always ran good except for the occasional crash here and there like everyone has.
149motorsports
New Member
I dont think its a windows issue, more of a software since im still able to run jobs and such. Im going to try to reset the program soon as I can get caught up on orders.