Flexi Sign Keeps Crashing

[netsol]

back up all your "stuff" documents, fonts, downloads, desktop items, make sure you have all your reinstallation media
product keys, etc

WIPE the pc, start over with a fresh install.
i would love to have a simple answer for you, but, you are on day 3 now & no light at the end of the tunnel

 

[Rayd8]

Check your free space in your drive where Windows is installed (C) and the drive where your Flexi is installed. When my flexi starts crashing i'm allways out of disk space. I hope it's as simple as this at your end too.

You empty flexi's temp folder: C:\Program Files (x86)\SAi\SAi Production Suite xx\Jobs and Settings\Temp
- xx = your flexi version
- do NOT remove the folder Temp itself, only remove the contents in there
- only do this when all flexi programs are closed

Also you can check the flexi crash logs:
C:\Program Files (x86)\SAi\SAi Production Suite xx\Jobs and Settings\Logs
this might help you and give you pointers in the direction of a solution

Depending on the timing of when she crashes you could also try to temporarily remove the driver settings, to see if she starts without those: C:\Program Files (x86)\SAi\SAi Production Suite xx\Jobs and Settings\DriverSettings


And off course you should allways first make a backup of everything if you want to make sure you can undo any changes you've made, in an attempt not to make things even worse.

I would suggest not to install Flexi on your 'working' computer where you surf etc, try to keep a dedicated machine for such an important bit of your production place. Then you can maximum isolate that computer from the internet so you're not bothered with updates all days long, that might give you a more stable flexi rip. Just don't surf on it and if your (or a friend) network it techsavvy make a separate vlan out of it with only acces to your office network, so you can still reach it from your work computer and send or copy over the files you want to print (depending on your setup and expertise you can automate that)

hth
Ray

 

[mfatty500]

That is what clearing preferences does.

Isn't that just within Flexi itself? I empty my temp files once a week, thru my OS, not Flexi, I very seldom use Flexi anymore.

 

[netsol]

There are 3 locations for “temp” files
c:\temp
c:\windows\temp

and the one you need help finding

c:\users
in users click on the name that is your login (windows pro normally has several choices)
on the address bar add a \appdata at the end of the name (now you are in the hidden appdata folder)
click on local
then click temp
delete everything

 

[149motorsports]

Anytime Flexi becomes unstable like this it is normally best to clear preferences. We created the video at the below link to walk you thru clearing preferences in Flexi.

Just one warning, clearing preferences deletes the below information from Flexi and Production Manager and it will not be recoverable. Only do this as a last resort, especially if you have unfinished jobs in production manager that you need.

Jobs in Production Manager for all Devices.
Default job properties for the device drivers, it is best to take screen shots or write them down.
Device Drivers in Production Manager for all Devices (it keeps any profiles so you will not loose them).
Any customization to the Flexi Design Window.

Clear Preferences in SAi Flexi

Video says you need a log in

 

[chrisphilipps]

Isn't that just within Flexi itself? I empty my temp files once a week, thru my OS, not Flexi, I very seldom use Flexi anymore.

Yes it is, I thought you were referring to Flexi's temp files, not the OS temp files.

Video says you need a log in

Can you Message me a screen shot of where it is saying that so I can figure it out? I double checked all the settings and it is a public video. I have checked it on three different systems here and none of them are asking for one.