HP Latex 115: Unable to load new substrate preset

[Neu2Signs]

I am trying to load a new roll of Magnum Magnetics Muscle Mag and when I choose the preset from the library, it gives me the following error:

"the substrate preset update could not be done because the substrate preset file was faulty"

It happens if I use the console or the web interface, neither will load the preset. My firmware says it is NEXUS_07_10_06.1, which looks to be the latest but it keeps saying new firmware downloaded. This is a preowned, new to me printer and I do not have any dealer or support. Any ideas? Is there another preset that I can load? Thanks

 

[Andries0livier]

Printer Profiles

Magnum provides flexible magnet products that are printable using a wide variety of printers.

magnummagnetics.com

 

[Andries0livier]

https://h10032.www1.hp.com/ctg/Manual/c05734063.pdf

 

[Andries0livier]

HP Media Locator The HP Media Locator database of substrate presets can also be accessed from a Web browser by visiting http://www.hp.com/go/mediasolutionslocator. This provides access to the database for different regions, printer models, applications, suppliers, substrate types, and so on. When you have located the substrate preset of your choice, you can download it to your computer. To install the preset into the printer with which you want to use it, use the printer's Embedded Web Server. Navigate to the Setup > Substrate presets management > Import screen. Click Browse to browse to the substrate preset file that you have previously downloaded to your computer, then click Update to install the preset in your printer. The Embedded Web Server also allows you to export substrate presets from your printer for use with another printer of the same model. When importing a previously exported substrate preset, you may see a message warning you that the package is not signed (only packages downloaded from the HP Media Locator internet database are digitally signed, as a form of authentication); you can then ignore the warning and continue with the installation, or abort the installation.

 

[Neu2Signs]

Thanks, I tried that already and I get the same message.

 

[balstestrat]

It might just be broken or too old etc.

 

[Neu2Signs]

It's definitely old but still supported for now.