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Yup, most likely the situation. I love quoting them the install for like a 2 hour job. They come in a few weeks later asking for recuts of about a quarter of the job and say it took like 10 hours and most of it's crooked. Free money at that point.
I've seen letters on a referbed flex face "slip" overtime. A customer ( that thought my bid was too high ) had another company strip an old flexface and install cheap vinyl on it. After three summers the letters sagged down to the frame. I think they used Fellers Shine Rite.
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