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JV300-160 plus system halt err

4

4dspecialtiesllc

New Member
I purchased a JV300-160plus March of last year. December while printing I received the system halt (3) 828:prg err L001114. I contacted my supplier and luckily I was still under warranty bc they had to change out the motherboard. I was told that this rarely happens. But again today I received the exact same error code, this time not under warranty. I don’t have an estimate on what it will cost to fix this time. I’m not sure why it is happening again. I have my machine plugged into a surge protected power strip. Has this happened to anyone else? Any advice is appreciated.
 

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Solventinkjet

Solventinkjet

DIY Printer Fixing Guide
Yeah that error means the firmware is having issues. Try updating first but it might be another main board. And yes, it is very rare so not sure why it's happened to you twice. It wouldn't be electrical. It's more like the firmware is getting corrupted somehow.
 
4

4dspecialtiesllc

New Member
Solventinkjet said:
Yeah that error means the firmware is having issues. Try updating first but it might be another main board. And yes, it is very rare so not sure why it's happened to you twice. It wouldn't be electrical. It's more like the firmware is getting corrupted somehow.
Click to expand...
I have reached out to my dealer but with the holiday I haven't heard back just yet. I reached out to tech support with Mimaki and they told me its a fatal error and that I would not be able to do anything to the firmware. Reece Supply out of Dallas is where I purchased the machine from and they said the first time I received this error that it was an electrical issue (like my building getting struck by lightning) but we did not have bad weather and I have everything plugged into a surge protector. I guess I will just have to wait and see at this point.
 
Solventinkjet

Solventinkjet

DIY Printer Fixing Guide
4dspecialtiesllc said:
I have reached out to my dealer but with the holiday I haven't heard back just yet. I reached out to tech support with Mimaki and they told me its a fatal error and that I would not be able to do anything to the firmware. Reece Supply out of Dallas is where I purchased the machine from and they said the first time I received this error that it was an electrical issue (like my building getting struck by lightning) but we did not have bad weather and I have everything plugged into a surge protector. I guess I will just have to wait and see at this point.
Click to expand...
I guess you can't rule out electrical issues. I'm sure there are some components that can fry that will cause issues like this but the error is directly related to firmware so it's still worth a shot to try updating the FW anyway. Sometimes you get lucky.
 
4

4dspecialtiesllc

New Member
Solventinkjet said:
I guess you can't rule out electrical issues. I'm sure there are some components that can fry that will cause issues like this but the error is directly related to firmware so it's still worth a shot to try updating the FW anyway. Sometimes you get lucky.
Click to expand...
I got a call back from my supplier, they did update the firmware and now I'm back in business! Thank you for the suggestion.
 
Smoke_Jaguar

Smoke_Jaguar

Man who touches printers inappropriately.
This thread is well over a year old, if you need firmware updates, your best bet is a dealer. Mimaki doesn't publish their firmware publicly.
 
S

sad_makaronchi

New Member
Smoke_Jaguar said:
This thread is well over a year old, if you need firmware updates, your best bet is a dealer. Mimaki doesn't publish their firmware publicly.
Click to expand...
I have the same error how in this thread, but dealer told me that in my machine installed newest version firmware and he can do nothing
 
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