Software Help Onyx Postershop 25 crashing ALOT

[Thwisteh]

Hello Signs people.

Since October 2025 or so I had to move from exclusively using Roland VersaWorks because I got rid of my very bad Roland GR2 cutter and switched to a Summa S3 140T, and since VersaWorks can't add OPOS regmarks (for whatever ungodly reason) and using Illustrator for this isn't always super convenient if I need to print and cut 100+ of something, I've had to get Onyx Postershop.

The problem I very often have is when ripping a file, RIP-queue just straight up crashes without any error message or anything, and it even refuses to start unless I delete a .waitrip file that appears in the Onyx/Work/Printer folder. Onyx has been no help whatsoever and can't even give me a reason for WHY it crashes. Different file extensions does not seem to have affect, it doesn't matter if its a PDF, EPS or AI or whatever. It doesn't always crash, sometimes it works on like the Nth attempt and sometimes waiting a day or 2 magically seems to fix itself, sometimes it never fixes itself. But this is obviously not a good solution, so what I've been having to do it just use VersaWorks and add OPOS regmarks through Illustrator. Postershop isn't exactly free and this is not an acceptable solution.

I was recently told to update to 25.0.4 which they said was supposed to be more stable when ripping. The second thing I tried to rip crashed the program. I've been having back and forths with them (or rather my retailer who then talks to Onyx) for months at this point and it leads NOWHERE. I've supplied files, the event logs from Windows but they tell me nothing. I am pretty convinced it has to Adobe PDF RIP thing but it's not like I can work around this. My printer is a Roland TrueVis SG2 if that matters.

I deeply regret getting into the Onyx ecosystem at this point. I'm getting sick of this.
Due to their shitty license I can't even test it on another computer but the computer was literally new when I first got Postershop.
It's running Win 11 pro with an AMD 9700X, 64GB of ram and a Nvidia 5060Ti.

My question is since Onyx apparently can't seem to help or just doesn't care; does anyone have this problem? Is it known to crash alot?

Also, how is Digital Factory since Fiery bought it?

Thank you. And sorry, English is not my first language.

 

[netsol]

a good starting point is to figure out who generates the waitrip file, & check the permissions of the folder(s) all this happens in.

windows 11 makes a horror of these permissions. you may find that you (it?) has write permissions or read only and not a delete permisson

you may want to "back up" to the beginning and be sure you have a local user as administrator and NO MICROSOFT EMAIL ACCOUNT USER.

we have had many convuluted problems with the last couple builds of windows 10 and all of windows 11.

either way, a good test would be to give full permissions to your system user, & your user and see if that helps

ask onyx if you can enable "verbose logging" which will log every event (not sure how onyx does that) to give you some useful

log files

 

[Thwisteh]

Hello and thank you for your reply.

The .waitrip file is generated by Postershop, and then when it's ripped it becomes a .waitprint file. So I'm pretty sure the problem is something in the RIP itself.

I only have a local admin account and it is NOT signed in with a Microslop account. I'll check the privileges but I'm pretty sure everything is as it should be.
The Windows 11 version is still 23h2 but I'm considering trying to update to 25h2 v2, but I don't want all the bloat Microslop keeps adding to Windows.
But I feel like if it's some Windows service that needs to be fixed they would know and tell me about it.

It's only the RIP-queue program that crashes (the main program; postershop.exe). If I have the cutserver, or job editor or whatever else opened it stays open as it's a different process and executable.

I have also previously tried uninstalling everything related to Onyx and removing all extra files it leaves (via Revo Uninstaller) and installing Postershop anew but with no luck.

Today I had a technician remote into my machine but he couldn't find anything out of the ordinary and was once again gonna forward it to Onyx (for the 5th time) but my hopes are very low at this point.

 

[balstestrat]

If you go to Onyx settings, you don't happen to have the "do not rip" check boxes selected have you?

Another thing to try is change your file name something sort, make sure the path is short and no special characters.

Can you make it crash with the Onyx sample files?

 

[netsol]

Hello and thank you for your reply.

The .waitrip file is generated by Postershop, and then when it's ripped it becomes a .waitprint file. So I'm pretty sure the problem is something in the RIP itself.

I only have a local admin account and it is NOT signed in with a Microslop account. I'll check the privileges but I'm pretty sure everything is as it should be.
The Windows 11 version is still 23h2 but I'm considering trying to update to 25h2 v2, but I don't want all the bloat Microslop keeps adding to Windows.
But I feel like if it's some Windows service that needs to be fixed they would know and tell me about it.

It's only the RIP-queue program that crashes (the main program; postershop.exe). If I have the cutserver, or job editor or whatever else opened it stays open as it's a different process and executable.

I have also previously tried uninstalling everything related to Onyx and removing all extra files it leaves (via Revo Uninstaller) and installing Postershop anew but with no luck.

Today I had a technician remote into my machine but he couldn't find anything out of the ordinary and was once again gonna forward it to Onyx (for the 5th time) but my hopes are very low at this point.

sound like you have been there already
i would just make sure none of the working directories are in subdirectories of username\appdata
everything works well in a subdirectory of root
at several clients i get error in windows 11 that i don't have permission to save files "here" in a perfectly acceptable location (and logged in as domain admin or global admin
just wondering if the deletion command or rename comes from a system user with no permissons

 

[Thwisteh]

If you go to Onyx settings, you don't happen to have the "do not rip" check boxes selected have you?

Another thing to try is change your file name something sort, make sure the path is short and no special characters.

Can you make it crash with the Onyx sample files?

No the Onyx sample files seems to always work.
The weird thing is 1 out of 2 files in the same folder can crash. The other file works fine so I don't think it's my folder structure. And then sometimes if I wait a day or 2 it just magically works.
Also, if a file works to rip the first time, it will always work. It seems to be random. I've tried to flatten transparency, save as different formats.
Just yesterday I had 7 squares in different shades of green I had to testprint on transparent media just to check the color and it crashed while ripping. No transparency in the file, just 1 layer, nothing weird. Today the file worked when I was gonna show the technician and I hadn't even restarted the computer so I don't know what changed.

I'm almost convinced the Adobe RIP engine APPE just hates me at this point.

The Windows event viewer log files show postershop.exe crash and DB-MONGO along with it in another log. However the DB-MONGO sometimes crashes (according to event viewer) when postershop.exe does not.

Most of my files are on Y:\Work\Whatever company name. Moving a file that crashes to desktop doesn't help as far as I've been able to test.

Thank you people for your replies.

EDIT: Also, I've never encountered it crashing when opening a file a second or third time that once worked. If it works the first time it will always work.

 

[balstestrat]

You have onyx installed to the default location C:/Onyx?

Do you have additional Antivirus installed?

Also you can de-activate the license and try it on another PC.