I have been thinking about posting on this Print Head Doctor company for the past few months. I will make a separate thread on this when I have time with some photos for everyone to see.
I bought their $2200 deluxe kit.
The guy I spoke with Mark makes it sounds like he has millions invested into his cleaning solutions....loves talking about all the things they are "working on" and about to release. When in reality they know someone who is good at marketing a $45 jewelry cleaner with 2 $8 fish tank air pumps online and talk a big game on the phone and by email.
Mark, kept using some CNC supplier guy as an excuse for delays then customs....then my head brackets would not even work for the DX4 heads. The machining work was wrong.
The solvent solution foams all over the electronics part of the head...which I don't care what anyone says it takes 1 bad pin to cause havoc on a head board or main board ect.
Mentions getting parts from Taiwan as they are better quality than China....but everything they got comes from China. Pumps in their "CNC box" are about $8 from China.
Always loved telling me they are just so busy that they are backed up at least 7-10 days or more....I know thats code for send me your money so I can place my airmail order with China to build your goods. Once the 10 day mark hits you will get a response from them like they have to go pick one remaining part from customs and it will ship out in 2-3 days....blah blah blah.
On their print head recovery side of things....I have bought printers from 2 companies who said they sent their heads into Print head doctor and they lost them. I can't vouch for their story but if you get a similar response your not alone.
I saw their ads hit on signs101 and I don't think Fred knows what type of company this is....I would not let them be associated with me in the slightest.
I am not angry at them....it was a lesson learned however I don't agree with sham style marketing for a product that is not even close to doing what it is advertised to do and too boot they use the poor economy in their phone sales spiel when they are preying on innocent small businesses.
It's one of those situation where I learned a lot about what it takes to really get a print head cleaned out correctly....but more importantly it helped me understand some (or all print heads using certain
eco solvent inks) print heads will never go back to %90 nozzle firing range. There is a lot of factors involved and that is one of the things Print Head Doctor fails to explain....along with their poor product. Those solutions are not worth anything....I don't know whats in them and don't care to be honest. Half of them smell like pinesol but that is really besides the point.
Do yourself, your customers and bottom line a favor get a new print head.
This kit builds up too much pressure and will blow out most of the print heads that are hooked up too it even with their " relief valve " used properly. It does not dissolve dried up ink like they.
