We were one of the first people to get an 800W in Canada, and have been really looking forward to utilizing the better ink gamut, pulled out overcoat and faster print times with lower cure temperatures.
From the offset we've had nothing but problems, and I'm wondering if anyone else with an 800W is seeing issues?
The printer has basically been sitting dead for almost 2 months now as the only thing we can print to it is basically mesh banner without noticing the issues with the print quality.
I've run tons of printers before, in fact we have a 360 for 7 years which printers better than this thing. Our 365 printer better too.
I've custom built ICC Profiles on our flatbed machine and so I'm quite familiar with what print quality should be achievable.
HP has gone back and forth on trying to do profile tweaks as they think that is the issue, but I've been trying for months to tell them its nothing to do with profile, it happens across all medias no matter what you do, no matter what profile you print / rip it as.
Here are some pictures running 8 pass 110 sat, and you can see the heavy banding in the green. Its a gradation banding, not hard lines. The banding is present in other colors as well.
I've swapped every single head in the machine, new maintenance cartridges, tried every media, tried manual advance, full color calibration, cleaned all encoder strips, the full gamut.
When printing mesh banner on the machine it also walks a huge amount in the print area, at least 1/2 left and right almost to the point it will start printing to the platen in some cases.
I've printed roll to roll for ages with our 360 and 365 and had it laser beam accurate for 150' rolls no problem for years.
We're basing this expectation on The main guy from HP - Timothy Mitchel - saying that we should be able to run 6 pass 110 sat "all day long" and that it's "all seamless"
He says if you want to go to 4 pass you can, but there is a slight introduction of banding at 4 pass. He says you "can" use 8 pass but he doesn't use it unless you have a temperature sensitive media of some kind. Last I checked Avery 1105 or CV3 isn't a temperature sensitive media
10 pass according to TImothy "has been thrown in the trash", its useless not needed.
Here is the link to the youtube video and I also put the time stamp on it where Timothy mentions all of this information:
With even the old 360 or 365 printers you can load any generic profile, throw some media on there and as long as the heads aren't insanely high and your cleaning / heads / maintenance are up to date you'll get near perfect print quality.
Still no answer from HP on what is happening. I know they are never going to give answers on what is going on globally, but I'm really curious if anyone has one of these and its printing flawlessly.
From the offset we've had nothing but problems, and I'm wondering if anyone else with an 800W is seeing issues?
The printer has basically been sitting dead for almost 2 months now as the only thing we can print to it is basically mesh banner without noticing the issues with the print quality.
I've run tons of printers before, in fact we have a 360 for 7 years which printers better than this thing. Our 365 printer better too.
I've custom built ICC Profiles on our flatbed machine and so I'm quite familiar with what print quality should be achievable.
HP has gone back and forth on trying to do profile tweaks as they think that is the issue, but I've been trying for months to tell them its nothing to do with profile, it happens across all medias no matter what you do, no matter what profile you print / rip it as.
Here are some pictures running 8 pass 110 sat, and you can see the heavy banding in the green. Its a gradation banding, not hard lines. The banding is present in other colors as well.
I've swapped every single head in the machine, new maintenance cartridges, tried every media, tried manual advance, full color calibration, cleaned all encoder strips, the full gamut.
When printing mesh banner on the machine it also walks a huge amount in the print area, at least 1/2 left and right almost to the point it will start printing to the platen in some cases.
I've printed roll to roll for ages with our 360 and 365 and had it laser beam accurate for 150' rolls no problem for years.
We're basing this expectation on The main guy from HP - Timothy Mitchel - saying that we should be able to run 6 pass 110 sat "all day long" and that it's "all seamless"
He says if you want to go to 4 pass you can, but there is a slight introduction of banding at 4 pass. He says you "can" use 8 pass but he doesn't use it unless you have a temperature sensitive media of some kind. Last I checked Avery 1105 or CV3 isn't a temperature sensitive media
10 pass according to TImothy "has been thrown in the trash", its useless not needed.
Here is the link to the youtube video and I also put the time stamp on it where Timothy mentions all of this information:
With even the old 360 or 365 printers you can load any generic profile, throw some media on there and as long as the heads aren't insanely high and your cleaning / heads / maintenance are up to date you'll get near perfect print quality.
Still no answer from HP on what is happening. I know they are never going to give answers on what is going on globally, but I'm really curious if anyone has one of these and its printing flawlessly.
