Let me explain a bit further... We are having an issue with an employee not checking his jobs himself, no matter what we do or say. He's all around an excellent employee, but is dropping the ball fairly regularly when it comes to QC. We're not prepared to take major disciplinary action against him yet as his positives far outweigh the negative. Nor does someone else in the shop always have the time to drop everything to inspect every job that goes out the door, although we try to as often as possible. Our work orders are effortless and clear and concise, the problem is there's currently no consequence to not reading it closely enough.
So what I want to do is attach a seperate form or checklist that has to be filled out at the completion of the job. My thinking is that an actual form that requires an action on an employee's part (in this case initialing or signing) will make them stop, pause, think and double-check their work on their own. It's a way of holding their hands without actually having to. There will be consequences if a job is either delivered to a customer wrong or brought up front for delivery (at which point it is considered finished) with mistakes. It's all about personal accountability, I can't continue to grow this business if I have to take accountability for every person's actions, they need to do that themselves, frankly.
