The Verdict
So we called in a tech. MANY things were wrong with our printer. The tech said it could have been caused by many of the things that were wrong with our printer. He had to replace one of the print heads, another will need to be changed within a year or so. He said to ALWAYS use a wired connection. The wipers were recently changed, however the rest of the machine was in such a mess that they were not able to do their job properly. It seems to be a mix of everything everyone suggested.
Just a little background, I just started this job two weeks ago (only production experience was in school, none essentially), the company has had the printer for three years and they have never called a tech in, and had only cleaned it maybe twice during those three years. So needless to say the printer needed some real tender love and care. Print heads were super gross, looked like someone dipped them in jam. But after the tech gave it a deep cleaning he said everything is back to where it should be, and as long as we continue to clean it on a regular basis it should print fine. So beginning next week time is now being set aside every Monday so I can maintain the cleanliness. The original production guy had no experience either so he just let everything go. Maybe now that I am here things will go smoother from here on out.
