Ultraman
Ultraman
Agreed! I am sure someone out there loses a big corporate clients because they unable to fix their own machine and yet Roland dealer fail in their respond time to come do it.
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Roland VG to VG2 Firmware removes service mode, end user access deleted??
- Thread starter ProPDF
- Start date
Hi
I've read about this in the new postings and thought, has this "new" ink finally arrived in the US?
But then i looked at the date of most postings and they were from 2019.
Most, if not all the manufacturers of printers and most other electronic devices don't want the end users to play around in the guts of the machines.
And they are mostly right about this.
I service Rolands since 1993 and i'm not happy about the Peck2.
It's a PITA.
But it's still much more pain to work with HP for example, than with Roland.
I understand end users to be pissed, when they are better at servicing their machines, than the techs they encounter...
Ultraman
Ultraman
Do you have a way to work around the credential password into service mode?
V. V.
Inkjet printing guru
Exactly that has been showed in my previous message.
No FSE account needed, just run the software and enter the service mode on the machine front end.
Ultraman
Ultraman
Ok Thanks
dario Argento
New Member
Hola! puede explicar como lo hace? o usted vende la solucion?
V. V.
Inkjet printing guru
PM for the details.
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Let's bring this one back to the top, Roland seems to want to make the problem worse for themselves: https://www.signs101.com/threads/ne...eware-you-cannot-fix-your-own-machine.172319/
Edited, added the correct link.
Edited, added the correct link.
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V. V.
Inkjet printing guru
What do you mean?
Correct link has been added with our experience with this issue.
I have two VG2’s and I am able to get into the service menu of both. They are both running TR2 inks. Is there something that I need to avoid to prevent being locked out of them? Our nearest service center is 3.5 hours away. I can’t afford to pay GSG $1000’s just to perform a calibration that I would normally do myself.
balstestrat
Problem Solver
Don't ever update your firmware.
emhmotorsports
New Member
Now I could be wrong, but my understanding that anything that runs TR2 inks (upgraded VG, VG2, VG3) has the service mode locked out. You can still perform basic maintenance tasks, but advanced procedures are locked out. I have a VG that runs firmware 3.10, but thus far have been avoiding upgrade to TR2 (firmware 4.50) due to the impending loss of service mode it would entail. I don't use the advanced features of service mode often, but have been tossing around the idea of losing them so that I no longer have to sweat the dwindling supply of white ink. I just worry that if I give it up, then I will surely have a need to read out that sensor voltage!
Both of our VG2's are running TR2 inks and we have access to the service menu.
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Ultraman
Ultraman
Well it's owner printer's anyway but if Roland chose to locked the service mode out then make sure their respond time is appropriate or next day respond time. I heard customers make to wait weeks and no one show up and not give BS about it. Any delay could cause more damage to the whole printer and loss of business therefore individual customer can take this matter to Roland on income loss
These are new printers to us. We have GSG coming to change a couple of print heads. I plan to learn the process while they are hear so I can do it in the future. It will be 10 Days from the time I called until they are supposed to be here. Not happy about that and definitely will be doing any service I can on my own.