s40600 printer showing as offline.

[chester215]

Our cable modem was just replaced because it was fried.
Not sure if it is related but around the time it stopped working the printer will not show as online even though i can go to the configure printer screen and verify the tc/ip connection. Checked the network settings on the printer and in the gamma print program and they are still the same.
After verifying the tc/ip connection, it says uninitialized briefly but then goes back to offline.

Can we connect via usb easily??

Any suggestions to get the printer going again??

 

[greysquirrel]

you can connect via usb. you have to load the epson comm driver

 

[chester215]

Tried USB, changed settings in Onyx and on the printer, same thing- goes from uninitialized to offline..
Reconnected network cable and ran epson net config to see if it is communicating thru the network and it can read all of the printer data from the printer.

 

[chester215]

After speaking to someone at Epson, i looked further into Onyx.
I have gotten it to print, but the program crashed after every print.

 

[netsol]

your new cable modem probably is giving out a different ip address

download something like advanced ip scanner, scan you network & set the ip to whatever matches

 

[chester215]

Checked both IP addresses and they are still the same as when it was set up.
I even changed it on both the computer and the printer to a different same one and nothing changed.
Angry Ip is one of my favorite network tools.

 

[chester215]

Here is the error I am getting.

 

[Zendavor Signs]

If your cable modem got fried, maybe your Epson did too

 

[chester215]

The modem thing was a coincidence, reply from Onyx if anyone else ever has this problem.

The error indicates that one or more of the Microsoft C++ Redistributes has stopped working correctly. To fix this, you will need to uninstall the C++ Redistribute and then reinstall it. To uninstall them, open the Windows Add Remove Programs. There will be multiple C++ Redistributes installed, and it could be anyone up the. I would uninstall one and then download the installer for the one that you uninstalled and use the new installer to reinstall it. After it has been reinstalled, if you do not get the error again, that was the C++ Redistribute causing the issue. If you get the error again, then you will need to try the same thing with the next C++ Redistribute.

 

[JBurton]

The modem thing was a coincidence, reply from Onyx if anyone else ever has this problem.

They helped you with Onyx 18? I'm surprised. I guess if it doesn't involve them 'giving away' software they'll play ball...