Hey signage... you jumped into someone's thread and immediately attacked another member and provided no help to the OP. It's quite shameful and immature.
Just another reason it must suck being you. BTW, you are quoting me from another thread... I didn't know you followed me so closely on here.
Who's struggling? Sounds like your the one who struggles during the week with your email PDFs. Maybe Robert can help coach you into retirement... he seems to be handling it well. You can both do consulting via zoom.
all the nonsense aside, have been getting all kindsa files labeled all kindsa ways for quite a long time. It is part of the territory. It's been my practice to try and educate the customer the best I can. If it's a good customer or something which looks promising, I'll make my own screen shot and send them a sample of what their file looks like up close with one of a vector, right next to it. About 9 outta 10 will say..... ohhh, how do I do that ?? Then I explain to them, if they don't have it laying around in the marketing department or the graphics person can't do it, we'll hafta recreate it for them. Generally, that will produce exactly what we need. If not, we have the task of rebuilding/recreating it. Or, they can go somewhere else. 
I got an e-mail from a client wanting a logo printed. I told them a vector file and sometimes PDFs.
They send me a PDF and I open it to find a raster image screenshot of an e-mail with the logo in it.............WTF????..
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