True Vis VG3-540 Media Pinching

[SheddShirts33]

I just got the True Vis VG3-540 and I am having a hard time cutting material. It pinches on the sides and am not sure what settings to change. I have attached a photo(pinching to the right of the star) and tried to upload a video but cannot figure that out.


Any help would be appreciated

Thanks!

 

[SheddShirts33]

I also want to be clear that the media is pinching while it is cutting