Thats a strange one to hear. I have never ever heard of a drive company fail to back a drive. An RMA is all to easy to get if the drive is still under warranty.and they will not back up their product.
Not any more. But, I used to be a part owner in a PC shop. Even traveled abroad to see how parts were made. I and another partner won a state of the art PC tower CPU in a software challange several years ago.You obviously have a knowledge for pc's.
I have been building computers since the old Seagate 10mb MFM and RLL drives, and I recently built my business machine and made this costly error. I normally leave plenty of space between drives.....but...... I bought a motherboard with the SATA interface. So I bought two WD SATA drives and installed them in a Striped Raid configuration. Then I had my Seagate IDE drive that I stored all of my backups on, then I had another WD IDE that I store all of my clipart, vectors and fonts on. I had these four drives stacked, but I had installed a fan in front of them. Well, the PC ran great for several months, then funny things starting happening and programs would start randomly crashing. After a complete crash, I discovered that the fan had malfunctioned and had allowed the stack of hard drives to get very hot. In the end, I discovered that the seagate drive was causing the data corruption problems. It has been removed from the system and the system has been restored. The WD's survived!And not stacking the drives with only 1/16 inche space between them.