What do you guys think of this?

[Pixels Are Bad Mmmkay?]

We ordered an aluminum powder coated post and panel for a customer with a pair of ball finials. One of the finials has a small crack along the casting seam and a weld blowout as shown in the photo. Personally, I think the hole should have been filled with weld and sanded smooth before painting and shipping to us. Am I just being unreasonably picky here, or would others complain? I sent the company an email yesterday with these pics and haven't heard back, so I called again and left a message this morning to see if they can do anything. I'm hoping they will have no problem replacing it, but again maybe I'm just being ridiculous? I know if I were making these, this sort of thing wouldn't have left our shop. Any feedback is appreciated. Thanks.

 

[BIG EASY DOES IT]

Wow. NO that is hideous. The weldwork and the powder coat job. I get better powder coats with a harbor freight sprayer and a toaster oven. Send it back.

 

[laserman70]

I would not pay for it..
Nor would it go out the door with our name attached to it..

 

[Billct2]

I'd expect a replacement

 

[AaronSSsignsKC]

That is just poor quality, the welds are sloppy and that should have never left there shop. I would expect a replacement and maybe look for a new supplier. I don't know what there history is but if that is the quality they put out i would get this job taken care of and say thanks but see ya later!

 

[Pixels Are Bad Mmmkay?]

Historically, we've had great success with this company. We've sold quite a few jobs and have always received great quality products and service. In this case, I sent an email to the wrong person, who then forwarded the email to their technical department. After looking over the photos, they agree completely that it never should have shipped like that and they are promptly replacing it.

Thanks for all the replies.