I had a customer who wanted a 10 ft banner made. He said What......? I can get it for half your price online .Except for those who made the signs for Amazon...![]()
I'm so sick of everyone's Amazon Prime mentality. It seems that everyday I have to explain to people that I don't just wiggle the tip of my nose and have a completed sign fly out of my ass. No you can't have it today, no you can't have it tomorrow, you can get in line like the rest of the impatient people in the world. It's really what makes me hate this business most days....people suck.Nope, going the same way as everything else. If people could order their signs ready made/designed on Amazon prime with one hour delivery we’d all be out a job.
I put work order clips on hooks in front of my work area /desk . When people ask me how long? Can I pick it. Up un an hour. I just point to the hooks with orders and say I'm a week out, right now. With that visual assist, they say ok here is the deposit .I'm so sick of everyone's Amazon Prime mentality. It seems that everyday I have to explain to people that I don't just wiggle the tip of my nose and have a completed sign fly out of my ***. No you can't have it today, no you can't have it tomorrow, you can get in line like the rest of the impatient people in the world. It's really what makes me hate this business most days....people suck.
Adapt or Die, that is the way of business. If you can't find a way to do it faster, you will be relegated to a Niche business. Unfortunately, this is becoming our reality and there are companies thriving in rapid turn. Amazon is only one beast breathing down our neck and I wouldn't be surprised if their business model bleeds into ours forcing a change.I'm so sick of everyone's Amazon Prime mentality. It seems that everyday I have to explain to people that I don't just wiggle the tip of my nose and have a completed sign fly out of my ***. No you can't have it today, no you can't have it tomorrow, you can get in line like the rest of the impatient people in the world. It's really what makes me hate this business most days....people suck.
You have to remember that your market may be more expensive than other markets. The internet allows lower-cost markets to sell to high-cost ones and defacto undercut those markets.Hmmm. Are some. In our business, Sell Outs ? If Amazon can sell for half of our prices and they order from several sign companies. Are the sign companies selling to Anazon for 25% of standard prices and pushing to cut quality corners for fast turn around ? I dont lower my price on small amounts, but people can save. With larger amounts. I explain to customers that see my sample area. " these are just samples , they are not in a box that I can pull one from. ALL CUSTOM WORK.
Which is why I no longer own a big printer.I had a customer who wanted a 10 ft banner made. He said What......? I can get it for half your price online .
What I must remember is that my personal customer service can not be replaced by someone who does not offer it. My business approach will last as long as I give good customer service. No the sky is not falling !You have to remember that your market may be more expensive than other markets. The internet allows lower-cost markets to sell to high-cost ones and defacto undercut those markets.
Amazon is the king of this currently and many in our industry are starting to follow suit. That is a business model that services 1 type of customer, the cost or time conscious one. The danger comes when these companies can start to offer personalized service with cost and speed.