What should I do??

[stillhasdust]

I have already done a manual and medium cleaning. What should I do next?? My tech is about 2.5 hours away and can not come out until friday. I was wondering if anybody had suggestions.

 

[sfr table hockey]

If you have only done a couple med cleanings, try doing a few more. At times it has taken me several cleanings to get the head clear of whatever might have slipped in. What unit do you have?

 

[jiarby]

Can you get in focus more? Looks like one whole side of cyan is gone.

 

[petepaz]

we had our magenta line dry up and our capping station went bad and it took 7 cleanings before i got any ink through try a few more
that's all i have and maybe you can clean your capping station manually

 

[stillhasdust]

One whole side of the cyan is missing

 

[Bigdawg]

keep medium cleaning it... you should see continual improvement in the test prints.

 

[cptcorn]

I think he has a larger issue than just cleaning.... one whole side is pristine, while the other is junk...

 

[stillhasdust]

Yea one side of the cyan is PERFECT and the other side isnt. I have tried cleaning solution in the caps but that didn't help

 

[petepaz]

have you had any media jams or buckling that might have damaged part of the print head
(just guessing here)

 

[nesscoben]

bad damper on one side of the head?

 

[synergy_jim]

we had a cartridge run dry and not kick the tab out to let the printer know it was empty.... check that out also....

 

[Goody029]

Missing Cyan

Sound like you at least need a cap top. Might need a damper too. If you have a syringe, disconnect the cap top from that side of the head and connect to the syringe draw ink into it and see if it holds. If it does cap top, if not both.

 

[guillermo]

try this:

open the cover, and then the other cover where the pump is, find which hose is for the black and cyan is coming from the cap top, remove and attach a syringe and pull, until you see the ink, it will be mixed with black, but it will get trough the head, remove the syringe again and try again if you do not see the ink, (what I do is attach the syringe and pull, if no ink comes I use my mouth, slowly of course until you see the ink, but if you suck only air, the captop and the head is not aligned, you will feel resistance when sucking with your mout) hope this helps........................

 

[Pacific Coast Sign]

Check that your cartridge is not empty... how does your cap look, you may just need a new cap (replace both since you're there), use a syringe and draw ink from the Black/Cyan cap line...if you are getting air bubbles then it's your cap or you have an air leak...possibly a bad damper or o-ring. But, I do see ink in the Cyan...try the syringe and it should work if only temporarily. If it is a bad cap...only new will fix the issue. The pic is a bit blurry, but i think you'll be up and running in no time.

 

[stillhasdust]

It was only a cap top