Who Else Has Horror Story

[102RCR]

I'm curious as to who else has had a horror story since Fellers switched to their new system?

Other then in the past 12 years we have never been able to get a sales rep from them to call us, things have always went smooth and no real problems. When they launched the new system they had to chase down a roll of media for me. Originally it was shipping from Bentonville, it didn't show up. They said the system was wrong and they didn't have it in stock like it had said. No worries, stuff happens. I finally get the media a week later. New system I understand, but they made it right, so I have stuck with them. Every since that day I have had nothing but issues with every order.

Is it just my luck?

 

[Gino]

Must be you.

Haven't experienced anything other than a slightly longer wait time on the phone...... which gives me time to watch the birds outside the window.

 

[bannertime]

slightly longer wait time on the phone.....

I only use Fellers when my other suppliers don't have random items in stock. It took 20 minutes to order one roll of 751 nut brown on the phone. Couldn't risk ordering online because last time I did that, the roll of material from another state got to me faster than the roll of material 30 minutes away.

 

[ams]

They have cut down on their phone staff, much less people now. Longer wait times and they have a large delay to try to get you to leave a voice mail instead of talking to someone.

 

[Gino]

Soooo...... this is your horror story ?? Fellers longer delay gets you to leave a voice mail ??

That's just terrible....................​

 

[Doug Allan]

1st world problems

did this say horror stories, or hangnail stories cause i have this hangnail that makes the skin pink & sensitive, and if I'm not careful it might tear off & there could be blood...

 

[boxerbay]

For orders i just email them the SKUS and QTY and to use our amex on file and ship to us. in about an hour i get confirmation and eta. cant be easier than that.

 

[ikarasu]

No fellers in Canada... But all our suppliers we just E-mail what we want, they send back a quote and we tell them to send it over.

Does Fellers list actual prices on their website? I never got why Grimcos website has one price, but then it's a good 20-30% Cheaper if you email or call your rep... It makes no sense to order online because of it. I can see them having "list price" if the prices were available to non members, but they're not. It makes getting new rolls of material I havent ordered before a pain to cost!

 

[ExecuPrintGS]

last couple times i've ordered matte lam. it showed up gloss... not the end of the world for me though.

We did just find out our sales rep is no longer with them and we will have a new person... see how long it takes them to make it out to us.

 

[danno]

Must be you.

Haven't experienced anything other than a slightly longer wait time on the phone...... which gives me time to watch the birds outside the window.

This is for you Gino.

 

[Doug Allan]

I don't know how I survived without this place

 

[ColoPrinthead]

No fellers in Canada... But all our suppliers we just E-mail what we want, they send back a quote and we tell them to send it over.

Does Fellers list actual prices on their website? I never got why Grimcos website has one price, but then it's a good 20-30% Cheaper if you email or call your rep... It makes no sense to order online because of it. I can see them having "list price" if the prices were available to non members, but they're not. It makes getting new rolls of material I havent ordered before a pain to cost!

Grimco has to set up your special pricing for their website, then you can order and get another discount for ordering online (at least I did when I last dealt with them a year or so ago).

 

[Snydo]

No fellers in Canada... But all our suppliers we just E-mail what we want, they send back a quote and we tell them to send it over.

Does Fellers list actual prices on their website? I never got why Grimcos website has one price, but then it's a good 20-30% Cheaper if you email or call your rep... It makes no sense to order online because of it. I can see them having "list price" if the prices were available to non members, but they're not. It makes getting new rolls of material I havent ordered before a pain to cost!

With Fellers if you have an account with them the price you have arranged with your rep shows up on the website(after a few days), not the catalog price. However, if you go more than 3 months without ordering that product the price resets to catalog price. I always order from the site for our production materials, and through e-mail for Special Order materials. Our rep visits several times a year, and does a good job all around for us with questions and samples and such.

 

[Gino]

This is for you Gino.

This is my backyard at home on any given day from dawn til dusk. Last count was 29. No young, yet. Once they hatch and come out, it will go up to maybe 40, then they'll split up for the fall.

Then we have these guys all year long, too.

 

[Joe House]

Aloha Doug - from the old 4EdgeTalk.com days...

 

[102RCR]

As far as phone time being Longer I really don't mind. I just put it on speaker and go about my business. The whole online ordering thing, every time I have tried it, the order was wrong. Wrong ink, Wrong media, whatever I order It seems wrong. We have two shops and It was always the Kansas city Location gets things from Lenexa, the Bentonville location gets things from Rogers. If they have them in stock. Both are 1 day ships. For some reason the new system has Rogers as home for both locations. Again, not a big deal other then now it's a two day. I had them put a note in to ship from Lenexa for the KC location. They have no record of the notes every time I call. In all reality non of it is the end of the world, just frustrating when I have been told multiple times a sales rep will contact me and have yet to receive a single phone call.

 

[GAC05]

1st world problems

did this say horror stories, or hangnail stories cause i have this hangnail that makes the skin pink & sensitive, and if I'm not careful it might tear off & there could be blood...

They made a war movie about this
"For whom the bell toes"

 

[Bly]

No Fellers here sadly but sometimes we have our own hell to deal with.
Yesterday I ordered a roll of bubble wrap but got corrugated cardboard instead...

 

[GaSouthpaw]

Remember when calls to Feller's didn't involve that annoying music and Frank's equally annoying voice? And their promise to answer in less than 90 seconds?

 

[hcardwell93]

I remember 90 seconds of Frank telling me my vinyl will be fresh!