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We changed the maintenance kit, but this message will not clear. It says the waste tube is not new, but it is. Is there a sensor somewhere we can clean?

Currently we connect to the printer over the network router. However, our modem and router are one in the same, and if we have a modem issue while printing we can lose the data feed to the printer. Whats the best way to connect the printer directly to the computer, so I can rip faster and not...

Ok, here is the deal, when I try to print in the current version of Flexi (I'm talking just printing to our laser printer for a proof), Flexi freezes and is unrecoverable. It's not the printer as I can print from any other application. Keep in mind, all I am doing is hitting the print icon on...

Putting together a few retractable banner stands with graphics and require a non-curl material. I was looking as FDC 7606 but their product specs don't support it's compatible with latex. Has anyone tried printing on it, or have a suggestion for another material?

Any guesses? Thanks in advance;)

OK, so we CANNOT craft any signage that has any type of front face illumination. No light boxes, no standard channel letters etc... But we CAN have Halo lit channel letters. So my current discussion with the town is to allow push-through signs. Since they technically satisfy the "indirect"...

OK, I load the media, select ROLL ONE REAR SET. The display reads: PRESS ENTER AFTER RELEASING MEDIA LOCK. I press enter then the carriage CRAWLS to the left until it hit the post and I get a POSITION ERROR ON Y AXIS. Anyone know what may be wrong?

This is driving me crazy for the last hour, and I have jobs to cut before end of day. It doesn't matter whether I create a contour cut via filter, or covert a path....the contour cut create is an uneven dotted line. It's only on our RIP/CUT station though. I opened the file on my sytem, and...

The side bar aka cloud page in Flexi 12 is a garbled mess. I cannot access anything there, cannot see the icons, nothing is clickable. Restarts, reboots etc..., nothing seems to fix it. Working fine on the other two PCs though. Any ideas?

Here is a brain bender. Nothing in my queue. Lasso the text to send to my Graphtec FC7000-160, hit cut, the preview shows fine in PM...hit send. Graphtec starts cutting....a file from two weeks ago, instead of the file I just sent. What the hell causes this? That file wasn't even open in...

Does anyone know what the legality is of a town requesting you to remove a TM or ® from a logo/logotype of a sign? Wouldn't the federal nature of that mark supersede the towns authority? According to federal law your mark would not be represented as protected and you could potentially lose the...

Any Ideas?

A friend brought one into the shop and I just want to re-purpose it to hang in the shop/office but it's missing one of the pieces of front framework that pops open. Any sources out there for parts? Looks like this

Any ideas?

WTF and WFI came up with nothing.

Just want to know if the templates are interchangeable like the Ford E series vans etc...

Closest thing I could find online was 40" and I have a quote coming to me from another place for 48", but I am looking for other sources. Banner is 48x72"

I need to quote for a client and the truck is not in town to measure. Does anyone know off-hand? Also, is there any resource to look up SQFT? I pick up the templates as I need them, but to quote a job, prior to getting the work I usually need the SQFT and the vehicles are not also available

I just installed the "Verb" font family because a large client has branding we require it for. All the fonts are in the system, available in Pshop and AI etc... but Flexi will not load the additional styles of the typeface. Example, when I select "Verb regular" in Pshop, I can then use the...