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Replace cables and guides Hey Pete, Like Ballgame stated, you will need a new cut carriage cable and new replacement guides. You should also do the teflon tape retrofit at the same time. (Less than $40 in parts) Call your dealer or tech for advise on moving forward. ~E

How about the firewall? Perhaps it's blocking the updater? Also, have you tried to run as Adminstrator? ~E

Updater fix? This is going to sound silly... and it really makes no sense to me, but... When typing the IP address in the appropriate fields in the updater application, be sure that you use three digits in each of the windows. For example: if your IP address is 192.168.0.50, type...

Deeper Detail Just some deeper detail here... When the printer is reading the pinch wheels, it uses the pinch wheel sensor which is on the back of the cut carriage. This is transmitted to the servo board via the cut carriage cable. The sensor that reads the linear encoder strip is on the...

Wiper Protection Error The error that you are getting is a machine protection error. The printer stops because it is not sensing the wipers where it thinks that they are supposed to be. Could be that the belt on the wiper motor is damaged or loose, perhaps the sensor itself is damaged or the...

Periodic Cleaning?? Perhaps your periodic cleaning setting has changed?? MENU > SUB MENU > PERIODIC CL The default setting is NONE, but you can set it to: PAGE (Performs a cleaning before each page) or a TIMED SETTING from 10 min to 990 mins. (i.e. a 10 min setting means the printer stops...

PCS is correct. It's probably a problem with the dampers on your Magenta printhead (It's probably the rear damper, but I would replace both). Most likely it's the o-ring or the ink-line fitting... which you would simply replace the damper to make the repair. Yes, the nipple on the printhead...

It's your cut carriage cable It's nothing to do with your encoder strip...Your cut carriage cable needs to be replaced. It's the gray ribbon cable that goes from the cutting carriage all the way back to the servo board. It is sandwiched between two pieces of plastic. These plastic guides...

Thoughts... Hmmm...if you are just coming up on the end of your warranty, then you must have gotten one of the first machines to be released in the US. A couple of thoughts.... Did you update the firmware to 3.1 which addresses the 0040 scan motor error? Updated firmware is here...

Return to Origin After Print I have customers that get pretty good results with the Double Print vs. the Overprint print method. Select "Return to Origin After Print" in the Cut Controls settings (in VersaWorks). Print it. Let it dry for a minute then print it again. That way you are getting...

Fix for VP Scan Motor Errors There is an firmware update posted on the Roland website that specifically addresses the random 0040 scan motor errors. Apparently the voltage tolerance was slightly lower than it needed to be, which could possibly cause a printer to throw a 0040 scan motor error...

Cut Carriage Cable What you are experiencing is a common issue to older SP-models (all SPs will eventually have this problem). You have a small break in your cut carriage cable. You'll have to replace the cable and should also replace the two plastic pieces that sandwich the cable. Roland also...

CoPeck CoPeck downloads a detailed settings, service and event history from the printer, and saves it into a encoded .pec format. The Peck service tool is used to open and read these files. This is used by field technicians and Roland tech support staff to see what's happening under the hood...

Where's Matt Matt was laid off from SAi a few weeks ago... which is probably why your emails are going unanswered. SAi has been going through some big changes in the last few months... from physical location to internal structure. Many good people are no longer there... ~E

VW to FlexiSIGN-PRO Upgrade If you really want FlexiSIGN-PRO and have a VersaWorks CD... you would be better off doing a competitive upgrade which gives you a price of $2,295. You can probably get an additional dealer discount off of that price. I see it routinely sold at $1,995 at my shop...

Gamut I agree with your point about the take-up... you can get used to having it. However there is a misconception about CMYKLcLm having a larger gamut than CMYK. It's a nearly identical gamut. What CMYKLmLc gives you is smoother gradients (much less likely to band), and MUCH smoother color...

Used SC545-EX vs NEW VP-540 I agree that the SC-545EX is a workhorse machine... however I'd go with the VP-540. The new Roland Intelligent Pass Control that was released this week for the VP-models really speeds these machine up...and you get the band-free technology to boot. With the VP...

Need for Service Manual Hey Rep, What are you looking to do specifically? Is your machine is still covered by the limited warranty? ~E

Step to contour cut with the Graphtec OK. So you are using Illustrator and Cutting Master 2... right? This is how you would do this in this scenario... Load your graphic in Illustrator. Add a contour path around the graphic and place it on a new layer by itself. Select the graphic and...

Home Premium OK VersaWorks runs fine on Home Premium. I travel around the country for tradeshows, demos and serivce calls with my cheap $600 Dell laptop running Windows Vista Home Premium (only 3GB RAM) I rountinely run Roland VersaWorks, FlexiSIGN-PRO and sometimes Illustrator too-- all...