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May I ask for a free lesson in how to manually set marks?

I know you need room for the marks. I have an older Summa cutter. The registration marks means you cant print using the full width of the roll, so how would he print two 29" images side by side?

I know this is an older post but I just came across it. Out of curiosity, how would you print this with a contour on a 60" roll? I'm running an L360 using Onyx 12. Once I put on a contour cut, I can't print that large. 60" wide material can only print 56" width contoured file. Is there a way to...

funny that we've gotten different official statements. The one we received neglected to say he was still the owner. Otherwise, it was verbatim to what Fastsigns2081 said....maybe Fellers is going through an identity crisis

That's almost the exact response we got too, except they didn't tell us he is still the owner.

As a national franchise, we had our corporate vendor relations reach out. Feller's official response was that Frank is not the owner or dealing with day to day operations anymore. My guess is that he'd be a board member or a consultant - something to that effect. He started cheetah wraps and...

I asked myself the same question and still caved in an effort to keep the customer happy. TBH, I wouldn't have been happy if I was in his position, but then again 5 months had passed... As noted, I'm relatively new to the sales/customer side of things, so I'm taking this in stride as a lesson...

These are all great points that I hadn't thought of or even knew of. My customer swears he only wore each shirt once prior to coming in. They were shirts for a band he's in that he only plays once a week or so, so it's not out of the question that this is true. However, I agree that 5 months is...

It was a full color logo with gradients and whatnot, so my printer said it would be a transfer or DTG, but my customer doesn't love the feel of a heavy screen print. I have a few sharp samples of DTG and he loved that. He SWEARS everything is always washed inside out and only had 1-2 washes...

Yes - they said it may have been a pre-treatment issue. They gave that to me in an email, which I used against them to replace the shirts. We worked out a deal that I would buy the shirts from the supplier (sanmar), and they would print for free. They were weary since it was 5 months that had...

I'm not familiar with the bird dog deal term? I did end up replacing them at no cost to the customer, but wasn't thrilled. Even though the logo was faded, they still kept 40 shirts with their logo on it just washed out, plus 40 brand new shirts. I believe I could've been more assertive to both...

100% cotton shirts with a DTG printer, though not sure which brand printer (might be DTG).

hey all! Just curious as to how other people would've responded to this customer. I normally stay on the production side of things, but have recently been handing more of a sales role as well, so I'm still on the learning curve. Let me lay out the scenario first. I had 40 DTG shirts outsourced...

Reflective is definitely the preferred method. GlowEFX says there's an hour glow. Orajet has a glow in the dark that is listed as just "strong and long lasting afterglow". I don't think there's a long timeframe for any glow in the dark.

100% read between the lines. I tried to educate them on the difference between reflective and GITD, they still said GITD. But i'm going to push hard towards reflective. Thanks!

I fully agree with everyone here. I'm not going to even entertain GITD anymore and just point him to reflective. Thanks all!

I fully agree (athough I was looking at the RTape VinylFEx that says a few hours glow). I had tried to talk him into going with reflective to make it pop when lights hit it right. Between ambient lighting and going on the back of a car windshield, there's going to be lights on it most of the...

Haha no - they're a regular customer that I know personally. I do a ton of cut vinyl for them, they're just looking to spice up one project for one of their clients. No funny business going on here - they're not sure if it's possible and I told him it might not be cost effective, but it can be...

Hey All! I have a regular customer that came with a different project of sorts. It's vinyl lettering for the back windshield of a car. The trick is that some letters will be glow in the dark, and others are not. Besides cutting white vinyl and glow in the dark vinyl, is there another way to...

That's what I had figured...but my boss was SO SURE there was a way to do it, even though I'm the one running onyx. Thanks for keeping me sane!