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Please post an output sample and an image of your nozzle test print.

Two things: 1. Disable 'Convert all strokes to outlines as previously mentioned 2. Make sure that the stroke is Aligned to center, and not inside or outside (see cap)

There are no real differences in warm-up between the first and second generation HP Latex machines (L25500 and L26500/L260). There is a major difference in warm-up time between either of them and the third-generation Latex 300 series machines. Earlier generations take about 8-10 minutes from...

And where did I make the statement that you are quoting? Please re-read the string. (For the record, no I would never make that comment.)

There are not significant differences in color gamut between the 300-series HP Latex and the 200-series machines in most cases (keeping the print media consistent for both).

I can't speak specifically about the Signwarehouse Q-series, but with a Graphtec branded machine (I assume that the Q has similar functionality), here is what I would do to help isolate the variables: Put a drawing pen in the plotter along with some paper, and run a firmware-based test print...

Have you installed or changed anti-virus products around the time that the issue started? Onyx can be particular about anti-virus. I have seen a cold boot on the printer itself resolve this issue as well.

You have a number of nozzle outs in the light cyan head, but the Cyan head looks OK, with one nozzle out and few deflected nozzles. The fact that the grays ramp prints neutral, without a color cast when you print using Density Control Only, definitively isolates your color management settings...

What RIP are you using to drive the job to the printer? If it is Versaworks, did you attempt to print this file (which I assume is a CMYK file) with color correction off (choose the Density Control Only preset in the Color Management area of the Job Settings > Quality Tab? That action will...

Option C...(W-pass is a 10-pass mode)

For flatter medias (self-adhesive cast and calendered vinyls, various films etc) the difference is very significant. The 360 ink contains a slip agent that makes the ink much harder to abrade on those surfaces. For polyester fabric and more textured surfaces, the benefits of the slip agent are...

The Roland Color System bypasses ICC-based color management, and sends a direct CMYK recipe defined in the Roland Color System to the printer. For the gray colors in the RCS system, the recipe is strictly a percentage of K, with no use of CMY. This places a lot of 'stress' on the K nozzles, as...

I would like to be able to help, but i am unclear on several points in your post. For example "Now when I try to print a new job for the client the colors are way off... I can still print the old files and they are the same." Does this mean reprint from the original ripped file in the buffered...

You are over saturating the media with ink, and the ink is coalescing. Where did the media profile come from, and did it originally have the 'high ink' checkbox enabled, or did you enable it? If the answer is that you enabled high ink, then the pass counts and heater temperature settings are all...

I also would tend to doubt that a printhead is at fault, assuming that the other swatches (Ink Restrictions and Calibration) show all four channels. I would first go back and look at the Calibration measurements that you performed in the step just before the Total Ink Limit. Click the left...

Which printer model (looks like one of the various HP Latex if I had to guess) are you running? Are you using the on-board i1 device or an offline measurement instrument? I would suggest that you back up in Media Manager to the Calibration screen, and look at the Linearization ink density...

The HP Latex printers pressurize the ink delivery system (IDS) when printing. There is a pump that preforms this pressurization. Before replacing consumables like ink cartridges and printheads, it is very important that the user inform the machine of their intentions via the front control panel...

+1 http://en.wikipedia.org/wiki/Portable_Network_Graphics

What they are describing (the part about absolutely no wrinkles whatsoever after abusing the media) probably does not exist. The closest options to that goal would be Dye Sub or Latex for polyester textile, but you are not running either of those inks. You could always outsource to a wholesaler...

Are you speaking to the filter at the ink collection bucket near the floor? If so, I would look at the hoses and make sure that they are properly and completely seated into the collection bucket, and that they are clear and not obstructed by dried or congealed ink in the tubes.