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He's sliding the faces out to measure, not really sure what his methods are either. That's been my opinion the whole time, I can't really understand his insistence that the measurements I'm asking for aren't necessary just because "nobody else over needed them" since, well, I do need them...

I don't know where the idea comes from that I am difficult to work with here, my installer is skipping getting the overall size even though I am requesting it and he is using a changing definition of "visual opening" depending on if the sign is flat face or panface which is where it gets...

could you give me your definition of VO?

Unfortunately that's what I've come to expect from this place, a condescending reply that doesn't really resolve anything. Using different terminology to reiterate part of what I already said isn't helping me understand how we can get on the same page. He is giving me the "live area size" and...

I am having a disagreement with the installer at my shop on the terminology of some sign components and it's causing a bit of confusion. When he goes out to get measurements of existing cabinets he is bringing back the measurements of the trim size of the panface inside the sign and sometimes...

Makes sense, the wrap templates they are always bugging us about are available directly from ArtStation for the same price. They are licensed to resell these products and go around harassing people until they cave in. Then, when people catch on to their shady sales practices, they swap to one of...

As far as i can tell this is just more BS. They are always using different names and companies to try to dance around their reputation. I'm not sure Terran Randolph is even a real employee's name because it's pretty close to another name they have given out; Terrance Phillip. The last harassing...

Yes, it gets shut down every night. It's an ongoing problem, this is just the latest iteration. It happens even on a fresh install for files approaching 1gb.

It's a flat vector logo, just outlined text, wreathed in placed raster images, about 25-30 of them. We use PDF for pretty much everything else with no problems but anytime raster is involved Versa has a hard time.

I've suspected this was the case since I began working here but I'm new to roland products and don't know enough about versaworks to troubleshoot. Latest VW Dual with empty queue, Win10, 16gb ram, 3.3Ghz AMD processor, 4GB GeForce 1050Ti and it still chokes every time on anything nearing 1gb...

It wasn't the original filesize that was the problem, it grows to several hundred MB when saved to a format that VersaWorks can understand and VW won't rip. I unfortunately haven't really had time to try any of this out today. I tried saving as a PDF with downsampled images and it crashed...

Thanks for the tips, everyone! I'll report back with what works. Original file is 87mb .AI file, for the record. 2GB?? What are your computer specs? I have a fairly beefy computer with 16gb ram and I get Out of Memory errors on anything approaching 1gb. I'm probably not going to go with jpeg...

I've got a problem! My client has a design they want us to print at 7ft x 4ft and it's made up of many different raster flower images layered to look like a bouquet. As expected, the file size is enormous. We have a Roland VG-640 that we use with Versaworks and VW gives me the out of memory...

It displays the tint value as a percentage, which is why we are all referring to it that way.

Ah okay, I found it. In case anyone else stumbles on this it's under the Color panel, not the Swatches panel and you have to use the dropdown to Show Options to view the percentage slider. Thanks for the help!

The trouble there is that the customer is clueless. Someone else designed it and they've "never had this problem before" but of course they also insist accuracy is completely crucial. I've noticed that if I change the swatch of the lighter grey to another spot color it retains the lightened...

Has anyone encountered this? A client sent me a logo file consisting of two lines of text. Top is a light gray and bottom is a dark gray. However, they both are set to PMS 433U. HSB, RGB, CMYK all the same numbers, transparency and blend mode the same, but colors visually are clearly different...

We have recently upgraded printers and as such have moved up to Versaworks Dual. I'm having multiple issues and can't seem to find any information online. The first issue was that my cut paths were not showing up as cut paths, I fixed this issue by running versaworks as administrator. This...

Just received another call from Shawn. We have repeatedly and forcefully told them we are not interested. Last time he called I attempted to cut our conversation short & just asked if he was selling wrap templates. He got extremely defensive and said he would "just email" instead of answering my...