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Hi, We've had a DC5 for quite a few years now and we are starting to run into density issues. When printing solid colors, the density will change throughout the pass. It will start with low density on the left(spotty/faded), ok density in the middle, and too high on the right(ribbon sticks...

Hi guys, after lots of troubleshooting I managed to fix the error by copying the summa files from one user account to the broken one. I copied the files from C:\Users\%USER%\AppData\Local\Summa\ColorControl\Resources to the same folder of the user I was trying to fix

Hi, Our Summa color control software was working fine until it randomly started giving us the error "Plugin for RIP not Found" and crashing whenever we try to export files from CorelDraw directly to Color Control. I am able to print directly through color control, but this adds unnecessary...

Hi Everyone, We've been having an issue with our DC5 for a while now, where certain profiles will randomly start to cut 7/8" to the left(relative to the printer) of where it is supposed to. It seems to be almost exactly 7/8" as offsetting our cut lines by that much works ok, but it does not...

Welcome from Guelph, ON!

Hi guys, I've been tasked with trying to apply thermal transfer material to fabrics using our laser cutter. The theory is that with the right settings, the laser would act similar to a Thermal Transfer Printer and apply the colour to the fabric, without damaging it. Our first attempt was...

That looks perfect! I'll be ordering one later today. I didn't realize you were able to purchase table-top trimmers that were 100"+ We will be looking into getting an Electric Trimmer once we can better justify the cost. Does anyone have any experience with Royal Sovereign Trimmers? I've been...

Hi, We've recently added some wide format printers to our shop to help with some in house projects. Additionally, my boss has purchased some roll-up banner stands in hopes of adding these to our product line. Since none of our materials are the right width to match our stands, I was wondering...

Hi Nate, I've sent you a private message if you're still able to provide a link to that file. You can also reach me at asare@longbridge.ca if that's preferable. Thanks!

Hi Nate, We are still working to get our machine fully operational. If you're able to post that image, it would be incredibly helpful! We were planning on doing the SATA upgrade, but this might help avoid it. In saying that, we are waiting on an initialized SATA drive and plan on imaging...

If that's the case, do you know if it would be possible to buy the SATA drive and just use it with an IDE to SATA adapter? Thanks for the help :)

Hi everyone. I am relatively new to using the DC5. We are trying to print a large door panel, laminate it and then have the DC5 cut it out after. So far our method has been: 1. Add red box far below image 2. Remove red ribbon 3. Print until the printer asks to insert red 4. Laminate while its...

Hi guys, Has anyone had any luck finding an IDE image? We are having similar problems with our FB500 and am hoping not to have to replace both the Mobo and Hard Disk. If not, could anyone point me in the right direction for fixing this? I see that only SATA drives are available for purchase...