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An industry of thieves! Roland/Mimaki, & more.

netsol

Premium Subscriber
it happens in every industry
we have a kohler who house generator. installed in 2011 or 2012
i do normal maintenance. i wanted someone with access to the latest software to update everything during this year's maintenance.
called 2 vendors we use for major clients.
generac will pull your authorization if you service kohler or any of the other competing brands
 

DudeWhoPrints

New Member
This wasn’t about techs really. This was about machine makers, and dealers. Why I said at the end companies like Mimaki need more techs. If it was about techs I would have tore into them. However, plenty of shady dealers that send out techs who either don’t know what they are doing or purposely fix nothing to bleed the operator dry. Have seen it first hand.

I hafta chuckle about this as I see most members here price their wares and talents. Most are doubling, tripling this & that and haven't got the end-users needs in mind. Then, when someone balks, everyone forms a mob and fire that cheapskate who doesn't understand the value of excessive markup.
It also happens at the grocery store, restaurants, clothing and so many other industries.... and you wanna pick on technicians ??
 
  • Agree
Reactions: 1 user

Smoke_Jaguar

Man who touches printers inappropriately.
Most techs are getting only a small fraction of the rate they're billed out at. Seem some getting as low as $22/hr for $190/hr rate.
 

netsol

Premium Subscriber
but anyone on here would think i was crazy if i wasn't going to triple the rate a tech was being paid
there really are costs associated with sending a tech out.

and don't forget the government has a need for cash that rivals a crack addict
 

DudeWhoPrints

New Member
but anyone on here would think i was crazy if i wasn't going to triple the rate a tech was being paid
there really are costs associated with sending a tech out.

and don't forget the government has a need for cash that rivals a crack addict

It’s not even about the cost for me, and totally get that dealers have to cover their cost. If I pay thousands for a tech to come out I expect at the very least for the problem to be fixed. I am also not saying that all dealers are shady either. This post is really more so about what machine makers are doing/forcing users into in turn also forcing dealers into. That’s separate from the shady dealer problem though.
 
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  • Agree
Reactions: 1 user

Smoke_Jaguar

Man who touches printers inappropriately.
Fragmentation of an already small pool of techs, poor training, mediocre OEM support for said techs and a lot of push to sell new equipment is basically poison for any manufacturer of expensive commercial and industrial equipment. If you're going to be left high and dry by your OEM or dealer, might as well just pay 1/3 the price for a Chinese machine and plan for the struggle in advance.
 
  • Agree
Reactions: 1 user

Ewan yu

www.printersign.com--Printhead,parts,supplier
They’re totally capable of making the machine better and more durable. They just don’t want to....
 
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Reactions: 2 users

FrankW

New Member
I´m in the business for nearly thirty years, and I see a big enhancement in technology while the prices has dropped significantly.

Perhaps some people remember the costs of a SP300 or SP540 when they start in 2003/2004, or the price of a Mutoh Albatros 54" Solvent Printer when entering the market in 1998. Today you have printers who calibrates their feed amount or bidirectional printing automatically, check their nozzles and alarm if some are failing, and so on. Yes, I´m not satisfied too with plastic printhead carriages like in Epson printers, but there is a lot of innovation around.
 
  • Agree
Reactions: 1 users

Gino

Premium Subscriber
Technicians aren't the problem as much as vendors wanting to monopolize them. Universal and cross-brand techs are getting more and more scarce as brands try to lock down their machines more and more.

Sorry, I did use the wrong word. I was describing manufacturers.
Does anyone remember buying a 4b ?? Hos 'bout the font modules ?? Remember buying an ANAgraph unit ?? We were the guinea pigs and paid dearly for it. My Gerber 750 plus cost as much as a solvent printer does today. However, that stuff was built like a tank and lasted a long time. Just nothing holds it's value
 
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Smoke_Jaguar

Man who touches printers inappropriately.
Initial costs aren't terrible, but support is generally just awful and things like consumables are just going through the roof. I see instances where dealers pressure people off of older machines that are still perfectly capable of doing the production the shop needs in favor of being a lab rat on a new model that prints 15% faster and has a 500%+ increase on the cost of ink and parts. Also lots of techs seem more than willing to just say a printer needs replacement when the issue is trivial at best. "Bad ink pump? Yeah, those are expensive... Sure they're a consumable but do you really want to just keep throwing parts at a 5-year-old machine?"
 
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Reactions: 1 user

Solventinkjet

DIY Printer Fixing Guide
Fragmentation of an already small pool of techs, poor training, mediocre OEM support for said techs and a lot of push to sell new equipment is basically poison for any manufacturer of expensive commercial and industrial equipment. If you're going to be left high and dry by your OEM or dealer, might as well just pay 1/3 the price for a Chinese machine and plan for the struggle in advance.
OEM to field/dealer tech support is abysmal in this industry. I've been doing this for a long time and I'd like to think I know what I'm doing. Everyone gets stuck sometimes so I reach out to OEM tech support. I'll write up a nice description of the problem, what I've tried to fix it, any weird observations that might be important. The response? "Cap top." I'm not exaggerating. Single word email responses, answers that tell they didn't even read the email, no answers to follow up questions. And the worst part about it? They're arrogant about it and treat you like an idiot. There's usually 1 or 2 techs in a company worth their weight in gold. The rest are just phoning it in for a check.
 
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Reactions: 3 users

Eforcer

Sign Up!
If you have to worry about shelf life, you either purchadse too much, or don't have enough work for units to keep printing...


Sign Up!
 
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Reactions: 1 user

Smoke_Jaguar

Man who touches printers inappropriately.
When getting started, sometimes it takes a bit to spool up. Or be like me and suck at sales and spend most time fixing printers. I think 20% of what we do is printing.
 

JBurton

Signtologist
The response? "Cap top."
You've been chatting with balstestrat I see. I kid, but the number of times I'll see a deluge of info, starting with 'my ink's expired by a year and the printhead has pushed a 13 kegs through it' and the answer is just 'printheads.'
 
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Reactions: 1 user

DudeWhoPrints

New Member
If you have to worry about shelf life, you either purchadse too much, or don't have enough work for units to keep printing...


Sign Up!
That’s not the point though. The bigger point is there should be more flexibility when it comes to ink and ink setups like how it once was. Every shop is different and has different needs. My shop is multidisciplinary. Over 27 years we have a lot of customers. We work on major large scale projects. We can wipe inks out super fast some months and other months not as much. I still think Mimaki ink shelf life especially on ES3 ink should be 2 years if they are going to continue to force small to medium sized shops into 440 tanks. Wouldn’t be a problem if Roland and Mimaki gave users some choice here. Roland did for over a decade then stopped.
 
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DudeWhoPrints

New Member
Frank, I hear what you’re saying, and you’re not wrong that there have been technological improvements. Automated feed calibration, nozzle monitoring, bidirectional alignment, etc. are all nice features. Yes, the price to get in went down, as did the amount of warranty years (used to be 3 years) now you get 1 year, and those base prices don’t include ship/install or ink.

But the point I’m making isn’t that some of the technology hasn’t advanced it’s that the overall ownership experience has actually regressed in many ways.

Take the SP and VP era machines as an example. Those machines were built like tanks. They ran for years with minimal intervention, parts were straightforward, and the ink systems were flexible. Shops could actually keep them running long-term without constantly calling a tech.

Today we have machines with more automation, but they’re also: More fragile, more locked down, more expensive to maintain, more dependent on dealer service, and more expensive in consumables.

So, yes they’ve made some advances, but what good is that if the machine itself is far more prone to failure? Like I said in the original, it was at the detriment of the user.

The SP300 and VP540 were workhorses. Many of them ran 10–15 years in real shops. I personally ran one for over a decade with no service calls. Can we honestly say the same about the current eco-solvent machines from Roland & Mimaki?



I´m in the business for nearly thirty years, and I see a big enhancement in technology while the prices has dropped significantly.

Perhaps some people remember the costs of a SP300 or SP540 when they start in 2003/2004, or the price of a Mutoh Albatros 54" Solvent Printer when entering the market in 1998. Today you have printers who calibrates their feed amount or bidirectional printing automatically, check their nozzles and alarm if some are failing, and so on. Yes, I´m not satisfied too with plastic printhead carriages like in Epson printers, but there is a lot of innovation around.
 
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cornholio

New Member
Frank, I hear what you’re saying, and you’re not wrong that there have been technological improvements. Automated feed calibration, nozzle monitoring, bidirectional alignment, etc. are all nice features. Yes, the price to get in went down, as did the amount of warranty years (used to be 3 years) now you get 1 year, and those base prices don’t include ship/install or ink.

But the point I’m making isn’t that some of the technology hasn’t advanced it’s that the overall ownership experience has actually regressed in many ways.

Take the SP and VP era machines as an example. Those machines were built like tanks. They ran for years with minimal intervention, parts were straightforward, and the ink systems were flexible. Shops could actually keep them running long-term without constantly calling a tech.

Today we have machines with more automation, but they’re also: More fragile, more locked down, more expensive to maintain, more dependent on dealer service, and more expensive in consumables.

So, yes they’ve made some advances, but what good is that if the machine itself is far more prone to failure? Like I said in the original, it was at the detriment of the user.

The SP300 and VP540 were workhorses. Many of them ran 10–15 years in real shops. I personally ran one for over a decade with no service calls. Can we honestly say the same about the current eco-solvent machines from Roland & Mimaki?
I unterstand your frustration, but i can't second your rants in all cases. I started even before printing entered the sign business in the form of the first Gerber Edge thermo printer.(It was momochrome, when i first saw it)
The SP-300 wasn't that much fun with the low pump lifetime. Also the first Ecosol ink had a very bad drying characteristic. That only improved over time.
The VP was a improvement, as it had the new pumps, four heads and EcoSolMax ink. The carriage often used to bang into the capping station, with the factory flush position adjustment.(They removed the spit foam and front cover to reduce the price)
The real improvement started with the VPi series and the XC XJ. This is when they introduced RIPC.
When they introduced the VS, i wasn't really delighted, but they held up pretty well in the field.(especially the enhanced VSi)
This holds true, if the customer listened to me and didn't use white or metallic inks. You also needed to replace the captops more frequently, than with the DX4 printers.
Then came the VG/SG-VG3/SG3 with their known problem with the cyan TR2 ink.(I don't unterstand, why they havent solved it)
Now, they are back on a good track with the XP and XG.(The ink system is back to simple and reliable again and also the rest looks solid to me)
In the meantime Mimaki had their legendary JV3 as a first solvent.(This ink wasn't Eco back then) I installed tons of them. I never liked the Mimaki way of head adjustments. I installed a UJVC330 lately and it has not really improved much.
The JV5 had 4 staggered heads and the mechanical adjustment could take you hours, if not days.
In addition, they added features that used many encoder strips and sensors that got blinded by ink mist.
I only did Mutoh in their early days of water based printing, so i don't know their actual offerings.
I was certfied in the first Epson Surecolor and thought it used a lot of plastic.
HP, hm is another story.

If you want the cheapest possible ink, printer producers need to make their cut elsewhere to survive.
If you want the cheapest possible service, you get what you pay for.
If you want(buy) printers with all the bells and whistles, manufacturers will keep adding them.
 

DudeWhoPrints

New Member
I skipped that series and went directly to VP540.
Which for us ran for like 15 years with not needing a single service call. Like I said in original post- the machine certainly had plenty of its own problems, but nothing to the point that one couldn’t easily work around and fix without the need for service. Drying wasn’t terrible on the VP, it wasn’t the best either, but we knew how to handle it and make it work. I would much rather have a reliable machine that doesn’t break easily/quickly vs anything else. I want to get at the very least 8-10 years out of a machine and I think that should be standard when you invest a large chunk of money into machine technology. I am hoping that’s where we can get back to, and if we do I’ll be excited again. I am also hoping they will go back to giving users more choice. I think all machine makers should offer an 8 color variant for those who need, and a true 4 color variant where there are only 4 slots for those who need that. Along with the option to go back to choosing carts as 220 and 440. Mimaki needs to do better work when it comes to machine self maintenance and longevity, their inks and consumables should be more fairly priced too.




The SP-300 wasn't that much fun with the low pump lifetime. Also the first Ecosol ink had a very bad drying characteristic. That only improved over time.
The VP was a improvement, as it had the new pumps, four heads and EcoSolMax ink. The carriage often used to bang into the capping station, with the factory flush position adjustment.(They removed the spit foam and front cover to reduce the price)
The real improvement started with the VPi series and the XC XJ. This is when they introduced RIPC.
When they introduced the VS, i wasn't really delighted, but they held up pretty well in the field.(especially the enhanced VSi)
This holds true, if the customer listened to me and didn't use white or metallic inks. You also needed to replace the captops more frequently, than with the DX4 printers.
Then came the VG/SG-VG3/SG3 with their known problem with the cyan TR2 ink.(I don't unterstand, why they havent solved it)
Now, they are back on a good track with the XP and XG.(The ink system is back to simple and reliable again and also the rest looks solid to me)
In the meantime Mimaki had their legendary JV3 as a first solvent.(This ink wasn't Eco back then) I installed tons of them. I never liked the Mimaki way of head adjustments. I installed a UJVC330 lately and it has not really improved much.
The JV5 had 4 staggered heads and the mechanical adjustment could take you hours, if not days.
In addition, they added features that used many encoder strips and sensors that got blinded by ink mist.
I only did Mutoh in their early days of water based printing, so i don't know their actual offerings.
I was certfied in the first Epson Surecolor and thought it used a lot of plastic.
HP, hm is another story.

If you want the cheapest possible ink, printer producers need to make their cut elsewhere to survive.
If you want the cheapest possible service, you get what you pay for.
If you want(buy) printers with all the bells and whistles, manufacturers will keep adding them.
 
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